Tecnovate: Challenges of BPO Performed by BPM team: Anna Bachurina Anastasia Baulina Agnessa Shpakova Maxim Peskin Vladimir Maksimov Agenda • • • • • • Current situation Analysis Trends and risks BPO: value chain viewpoint Strategic opportunities Implementation: framework and issues Where we are: brief BPO markets expanding‚ new opportunities are tempting: – What are the core competencies we rely on? – How to use them efficiently? – Do we enter new segments or focus
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• Test effort estimation • Resource planning and determining roles and responsibilities. • Training requirement Deliverables • Test plan /strategy document. • Effort estimation document. Test Case Development This phase involves creation‚ verification and rework of test cases & test scripts.
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------------------------------------------------- Benefits and limitations of bpo ------------------------------------------------- An advantage of BPO is the way in which it helps to increase a company’s flexibility. However‚ several sources[which?] have different ways in which they perceive organizational flexibility. Therefore business process outsourcing enhances the flexibility of an organization in different ways. Most services provided by BPO vendors are offered on a fee-for-service basis[citation needed]
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Employee Attrition and Retention: Exploring the Dimensions in the urban centric BPO Industry Synopsis of the thesis to be submitted in fulfillment of the requirement for the Degree of DOCTOR OF PHILOSOPHY in MANAGEMENT By Santoshi Sen Gupta Enrollment No: 064009502 Under the guidance of Dr. Aayushi Gupta JAYPEE INSTITUTE OF INFORMATION TECHNOLOGY‚ NOIDA A-10‚ SECTOR 62‚ NOIDA‚ INDIA TABLE OF CONTENTS S. No. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2.0 2.1 2.2 2.2.1 2.2.2 2.2.3 2.3 2.4 2.5 2.6 3.0 4.
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Preserving People Competitiveness and Tenureship among BPOs in Metro Manila‚ Philippines Maria Lourdes P. Lugtu Marco S. Espinosa Jerryl Lou B. Esquivel Rosemarie A. Galsim Ma. Concepcion M. Gatchalian Heidi E. Layson Jeanne Daphne G. Perez Margie S. Tizon BSEM 3 -3 FUNDAMENTALS OF RESEARCH ENMA 4063 PROF. LOUVELLE S. FORMENTERA September 27‚ 2014 TABLE OF CONTENTS PAGE CHAPTER 1 The Problem and Its Background 3 Introduction 3 - 4 Theoretical Framework 4 - 11 Conceptual
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OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional
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COMPETITIVIDAD EMPRESARIAL Y DESARROLLO REGIONAL “CLÚSTER DE TERCERIZACIÓN DE PROCESOS \ INTRODUCCIÓN La tercerización de procesos es uno de los ocho sectores definidos por el Ministerio de Comercio‚ Industria y Turismo como de Clase Mundial‚ siendo una fuente para el crecimiento de las exportaciones y la generación de empleo‚ es por esto‚ que quisimos centrar nuestro estudio en la Tercerización de Procesos en Colombia‚ en las tres actividades descritas a continuación: Servicios de contacto
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Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure performance for all Services‚ carefully identify which of the Services
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BPO Industry in India – A Report Posted on January 10‚ 2013 Written by Webmaster Leave a Comment India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage‚ economy of scale‚ superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root
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