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    Customer Satisfaction

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    number of problems in the library that make dissatisfy their customers like bad network connection‚ less number of computers‚ less number of periodicals and documentation. Recently BDU introduce various measures including structural change such as BPR to improve their service profile in

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    2128IBA Business Processes Study Guide for Final Exam Preparation Key Concepts – Multiple choice. The impact of competition of value generation. * Some firms have natural competitive advantage * Geographical proximity to inputs‚ e.g. steel/coal * Legislated monopoly‚ e.g. NTT DoCoMo * Intellectual Property ownership‚ e.g. Apple Computers * Other firms must create CA through * Added value‚ e.g. product attributes * Lower production costs‚ e.g. fit

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    Critical Success Factors of Enterprise Resource Planning Systems Implementation Success in China Liang Zhang‚ Matthew K.O. Lee‚ Zhe Zhang1‚ Probir Banerjee Department of Information Systems‚ City University of Hong Kong‚ Hong Kong‚ China iszhang@is.cityu.edu.hk; ismatlee@cityu.edu.hk; ispb@is.cityu.edu.hk 1 Faculty of Business Administration‚ Northeastern University‚ Shenyang‚ China Zhangz27@hotmail.com ERP systems were introduced to China at the beginning of 1980s when several state-owned companies

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    Public Corporation: 1. It is an instrument of the Government. It is also called statutory corporation. 2. It is a purely commercial. 3. It is an autonomous body. 4. Examples: ONGC‚ RTC‚ LIC‚ FCI‚ Damodar Valley Corporation‚ Air India‚ etc 5. There are two different basic concepts in the management of public corporations‚ viz. autonomy and accountability. 6. The structure of the public corporation cannot be amended by Government itself. The structure of the public corporation

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    Irst Meets Japanese Company

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    paper aims to analyze reasons behind Japanese companies’ slow adoption of ERP during this period based on case study of Naniwa HiTech and then goes further to explore factors conducive to Naniwa’s final success in ERP implementation. Key words: ERP‚ BPR‚ CSFs As the most revolutionary package software developed in the 1970s and expanding fast across major western countries throughout the 1990s‚ Enterprise Resource Planning (ERP) system unified information management system of the entire company with

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    Reliance 3rd Floor‚ Maker Chambers IV‚‚222‚ Nariman Point Mumbai Maharashtra 400021 3.ITC VIRGINIA HOUSE 37 J.L.NEHRU ROAD‚ KOLKATA 700 071 4.Infosys No. 44‚ Hosur Road‚ Electronics City‚ Bangalore Karnataka 560100 5.ONGC Jeevan Bharti Building‚ Tower II‚‚124‚ Indira Chowk New Delhi Delhi 110001 6.NTPC NTPC Bhawan‚ SCOPE Complex‚‚7‚ Institutional Area‚ New Delhi Delhi 110003 7.WIPRO Doddakannelli‚ Sarjapur Road‚ Bangalore Karnataka

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    time * integrating and coordinating several services at once * improving efficiency in organization by eliminating delay‚ redundancy processing steps Enablers- elements that act as vehicles for processes to change and IT acts as enabler for BPR How IT make change easy? * Shared databases --different functions are allowed to take part by using the information stored in the databases. * Imaging technology--many people work at same time * Electronic data exchange and electronic

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    An Assignment of Business Ethics & Corporate Governance CASE STUDIES Module I BHOPAL GAS TRAGEDY December 3‚ 2009‚ marked the 25th anniversary of the world’s worst ever industrial disaster - the gas leak that occurred at Union Carbide India Ltd’s (UCIL) pesticide plant in Bhopal (Madhya Pradesh‚ India). The tragedy that instantly killed more than 3‚000 people and left thousands injured and affected for life‚ occurred when water entered Methyl Isocyanate (MIC) storage tank No. 610

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    situated at delta stage of the river is 326.51 sq.km. and population is about 40 lacs. The city is having 60‚000 Shops & Establishment in trading activity. The city is also famous for diamond industry. The Major industries like Essar Steel‚ Reliance‚ ONGC‚ L & T‚ Gail‚ Kribhco‚ Shell‚ NTPC‚ GSPC‚ Torrent Power etc. are situated in the city. The study area is shown in Fig. No.1. Floods are occurring in river Tapi time to time‚ due to which major portion of the city is submerged creating lot of damage

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    Mednet Case

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    1fkjahfkjsdfhopIFU;welkfLvncsln‚fnnoFHlkfnal/jalf A;lsjaSFN‚Amnf‚MFNL;akfnLFKA A‚‚SMFBasfnlfjlkf Cisco Case failing‚ yet no one steps forward to lead the effort to replace them. Why is this? Why were no managers eager to take on this project? Why is this? When Peter Solvik joined Cisco in January 1993 as the company’s CIO‚ Cisco was a $500 million company running a UNIX-based software package to support its... Premium | 1885 Words | 5 Pages cisco Cisco’s information systems are failing

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