QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION :……………………………………… ADDRESS / OFFICE (1) ..........………………………………………………… BRANCH OFFICE / HO ....…………………………………….( INDIA / ABROAD) CONTACT NO. (...S)..... (1) …………………………… (2) ……………………… INFORMATION COLLECTED FROM ……………………………………… DESIGNATION/ E-MAIL ID …….…………………………………………… NO. OF INTERNET USERS ………..……… HOURS OF USAGE PER
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[pic] Term Paper of Marketing Management Topic: Comparative Study of Marketing Mix Elements Of Vodafone and Airtel Submitted by: Submitted to: Arun Verma Anju Saini 11012490- A26 (faculty) Sec: 1011 MBA (IB) Acknowledgement I feel immense pleasure to give the credit of my term paper to all those individuals who guided me
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A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa Tahsin Anchal(787) Md. Saidur Rahman (792) Md. Shafaeth Zaman (802) Muqtadir Fattah Nayeeb (807) Nafiz Imtiaz Noor(816) Md. Ashiqul Islam (1332) Md. Asiful Islam (1985) Date of Submission 20th April‚ 2013
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Chapter 1 Introduction 1.1 Introduction Business Intelligence (BI) plays a vital role in decision making for any organization. Reporting is a part of BI that enables management to only observe or view the current situations. In case of take decision‚ one must consider previous and current data to visualize the trend of future. While data is considered authenticated‚ correct data is required for the management to take any further steps. Hence‚ technical personnel will be very concerned about
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PREFACE The objective of this research is to examine the impacts of FDI on local telecom companies in India: case of Bharti Airtel in order to be able to understand the impacts that local telecom companies in India will face particularly after India opened its economy. Thus‚ it will be useful for everyone who is interested in FDI and telecom business particularly in Indian business environment as a result of its potential and market size which is the second biggest in the world after China. Besides
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A COMPARATIVE STUDY BETWEEN AIRTEL AND VODAFONE USERS IN CITY OF MUMBAI. The Indian telecommunications Network with 250m telephone connections is the fifth largest in the world and is the second largest among the emerging economies of Asia. Today it is the fastest growing market in the world and represents unique opportunities for UK companies in the stagnant global scenario. Tele-density‚ which was languishing at 2% in 1999‚ has shown an impressive jump to 9.5% in 2006 and 10.5% in 2007 and is
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reengineering (BPR) has been receiving attention from industries as well as the academic community‚ because it is likely to change management practice and working processes in organisations in the future. However it is commonly agreed that BPR is important but also problematic. In this chapter we explore the principles and assumptions of BPR and identify the factors affecting its successes and failures. Especially we highlight some major debates currently found in the literature of BPR. These debates
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knowledge management techniques by Sotiris Zigiaris‚ MSc‚ BPR engineer BPR HELLAS SA J A N U A R Y 2 0 0 0 BUSINESS PROCESS RE-ENGINEERING - BPR 1 Contents 1. Description .................................................................................................................2 1.1 What is the Business Process Re-engineering IMT..........................................................2 1.2 Objectives of BPR...........................................................
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attention in the world of change management during the past years. While more and more organizations embark on the BPR trend it can be concluded‚ that the theoretical bedrock for BPR falls rather short of the concepts ambition of being a solution for a multiplicity of problems that many companies suffer from. This thesis is intended to provide a theoretical framework for BPR by linking the concept to existing theories within marketing‚ organization theory and informatics. It is estimated
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Process Reengineering (BPR) advocates the fundamental examination and redesign of business processes‚ recognising tb-at the legacy of scientific management has been the excessive fragmentation of work practices in organisations today. This is reflected in the hierarchical structuring of organisations around functional departments‚ with individual aind departmental goals displacing overall organisational goals. This paper discusses the development of a specific methodology for BPR. The practical application
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