Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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product?" Market potential - "How much of the potential in the market can we capture?" (Tipp 2001). This paper attempts to estimate the market demand and potential of Personal Digitial Assistant (PDAs) in a defined geographic market of the State of Maryland. The study focuses on the TOSHIBA AMERICA INFORMATION SYSTEMS‚ INC. - a major PDA manufacture and based in California‚ U.S.A. It begins with a brief product description followed by methodology and an estimate of market and potential demand supported
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The importance of job descriptions is that it helps potential candidates to know what is expected of them and how they will be evaluated within the interview process. With job descriptions it can be of great value to employers as it helps them to relate potential candidates back to the job role and see if they fit well with the description of the ideal candidate they are looking for. Job descriptions are very useful for both Tesco and the potential candidates who are applying for the vacancy as it
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1 MARKET POTENTIAL ANALYSIS: A METHODOLOGY FOR ESTIMATING THE MARKET POTENTIAL FOR COMPUTERS AND OTHER INFORMATION TECHNOLOGIES Kenneth L. Kraemer and Jason Dedrick Center for Research on Information Technology and Organizations University of California‚ Irvine Irvine‚ CA 92697 May 1998 Working Paper: #ITR-149 This research was supported by grants from the U.S. National Science Foundation and IBM Global Services. 2 ABSTRACT This paper describes a methodology for estimating
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are kinetic and potential energy. Kinetic energy is the energy a moving object has because of its motion. The kinetic energy of a moving object depends on the object’s mass and its speed. The kinetic energy of a moving object can be calculated from this equation: Kinetic energy (in joules) = ½ mass (in kg) x [speed (in m/s)]² KE= ½ mv² In this equation ^‚ the symbol v represents speed. Example Find the kinetic energy of the ball having mass 0‚5 kg and velocity 10m/s. Ek=1/2mv² Ek=1/2
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5 stories (15.2m)? Solution: W= (685N+915N) (15.2m) W= (1600N) (15.2m) W= 24‚320Nm or J Section 2 Gravitational Potential Energy: 6. A 0.15kg ball is thrown 9.0m straight up. What is the work done by the gravitational force? And what is the change in PE? (Notice anything?) Solution: PE= m*a*h PE= (0.15kg) (9.8 m/s^2) (9.0) PE= 13.23 kg m^2/s^2 or J - The change in PE and the calculated on the 1st question are the same. 7. A shot-putter puts a shot (weight 71.1N) that
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added. Intellectual capital (IC) is the absolute requirement of allowing banks to compete. The high level of IC and its effective management determines the bank ’s strong competitive position and‚ consequently‚ the construction of its value. To manage the IC there is necessary to use special valuation tools. Author took S. Bailey ’s [1] assumptions about the relativity measurement process as the most important factor. The purpose of this paper is to present practical applications of taxonomy
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Investigating the Water Potential of a Potato. I have been asked to investigate the water potential of a potato. During my investigation I will not actually be able to measure a value for‚ as it is a pressure value (kPa). Osmosis is a special form of diffusion involving only water molecules. It is defined as "The passage of water from a region of high water potential to a region of low water potential through a partially permeable membrane" Definition of Water Potential. The potential for water to move
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