oxidation-reduction reactions. The first part of the experiment measures the standard electrode potentials of five various half cells against the Cu2+(1M)|Cu half cell. The last three half cells are prepared through electrolysis. The electrode potentials of all reactions are positive which means that they are spontaneous. There is a significant percent difference from the theoretical and the experimental standard electrode potentials. The sources of error are incorrect solution preparation and contaminated materials
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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Action potential to occur in a neuron. This will be achieved by firstly‚ defining the purpose of neurons in the body along with a description of the components within a neuron and how they enable information to be passed through the cell membrane and on to other neurons. Secondly‚ the resting potential of a neuron will be explored with relation to the concept of selective permeability and the purpose of the Sodium - Potassium pump. Thirdly‚ the molecular basis of the Action Potential will be
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AN INTRODUCTION. Advertising is a favorable representation of product to make consumer‚ customers and general public aware of product. It let the potential buyers‚ general public and end users to be aware and familiar with the brands and their goods and services. Before going on the importance of advertising‚ we would have an introduction to advertising first. Advertising
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The innovation history of cochlear started with the pioneer Graeme Clark. After 50 years of extensive research and collaboration‚ Cochlear reached many milestones and world first on its journey and tens of thousands of cochlear implants were created and perfected which benefits many who suffer from severe hearing impairments and deafness. In Australia‚ nine out of ten people choose Cochlear‚ this shows that they are truly the industry leader. However‚ in today’s mist of globalisation‚ what factors
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Bio-fuel Industry in Pakistan Analysis of Pakistani Industries This report aims to present a detailed overview of biofuels and also aims to highlight the potential for developing bio-fuels based on the vast agricultural resources available to Pakistan. Omer Butt Institute of Business Administration‚ Karachi 12/29/2011 Preface This report aims at critically analyzing the Biofuels industry and the extent to which research is being conducted to develop biofuels that would be economically
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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........................................... v Executive Summary........................................................................................ vi Potential Market Segmentation of a Brand New Product Product Potrayal................................................................................. vii Potential Market Segmentation..................................................................... viii Segmentation Profile...........................................
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It is no secret that some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and
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and virologists have attempted to formulate a ‘cure’. And in many admirable attempts‚ they failed. HIV hit the united states in the 1980’s‚ and it hit with a fury. Recently‚ an infant is believed to be cured of HIV‚ using high dosage antiretroviral (ARV) drugs within hours after being born. This paper points out the extraordinary achievement of a potential ‘cure’ for HIV. This close examination of the treatment and proper procedure that was implemented‚ can possibly point out the very steps that
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