Case study: Business Process Reengineering General Motors Corporation “General Motors is one of three leading automotive manufacturing companies in the United States. Based in Michigan in 1903 by Henry ford and grew to reach revenue of $150 billion and more than 370‚000 employees by 1996. In the 1970’s‚ the automobile market for the major auto makers - General Motors (GM)‚ Ford‚ and Chrysler- was crunched by competition from foreign manufactures such as Toyota and Honda. In 1999‚ Ford acquired
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Italian Embassy - Colombo Study Visa yes no n/a 1) Application Form (completed visa application signed by the applicant ‚ applications of minors should be signed by both parents) 2) Two recent passport size coloured photographs (full face on white background ‚ one photo attached to application) 3) Current Passport and Previous passports (if any) - passport shall contain two blank pages - current passport shall be valid for a period of 90 days beyond the date
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Case Study —— Service Quality at the Excelsior Hotel Kristen Adams had recently transferred to the Excelsior Hotel to improve the level of customer service. She had been with the company for five years and had been quite successful in improving the level of customer satisfaction at the two previous hotels to which she had been assigned. Kristen knew that the Excelsior was going to be a real challenge. The mix of business was 60 percent individual transient guests and 40 percent group business
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Kimberlee Green Injury: Rupture of Anterior Cruciate Ligament (ACL Injury) A) Rehabilitation Procedures Rehabilitation procedures are essential for ensuring an athlete’s injury is managed correctly and the recovery process goes smoothly. In order to successfully manage an injury‚ there are a range of procedures to follow‚ however‚ these can vary when it comes to different sports and injuries. For example‚ the rehabilitation procedures for an ACL injury in netball would need to be treated differently than
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CASE STUDY 4. TOYOTA Toyota case study questions: 1. How the corporate strategy of Toyota has evolved from the 30s up to 2010? 2. Describe the elements of the TPS system. Do you know any other “lean” firms? 3. Comment on Toyota’s focus on the customer. How this approach is related to quality? 4. Describe Toyota’s supply chain network (complexity of global SC) 5. Under your point of view‚ which are the reasons behind Toyota’s recalls? 6. Describe the communication actions Toyota undertook for
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Intuitively one might assume that Dollar General‚ the well-known extreme-value retailer‚ has an established competitive advantage versus other consumer goods retailers with respect to price. It would then follow that cost would be a defining characteristic of the company‚ and a cost analysis an appropriate analytical tool. However‚ the four distinct types of retailers within the dollar store retail segment (original dollar stores‚ close-out retailers‚ limited assortment grocers‚ and extreme-value
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Designing a Malaria Intervention Supply Chain: A Case Study Directions: Read the following background information on malaria interventions in Africa which has been excerpted from (Cataldi et al. 2009). Then‚ answer the questions at the end of the document prior to our in-class discussion. 1. Introduction Malaria is a vector-borne disease transmitted by infected female Anopheles mosquitoes. Though this crippling disease is both preventable and curable‚ 300 to 500 million cases are reported each year‚ resulting
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Problem: The cost of the health care industry has always been rising since the early 1980s. It has been a growing concern in both the industry and society. Massachusetts General Hospital (MGH) is no exception. Even though the average length of stay (LOS) for the patients in MGH has been declining (Exhibit 10)‚ it is still the highest compared to their competitors (Exhibit 6). Besides the cost‚ there is no uniformity of process and standardization across different facilities and departments of the
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This case starts with the partnership between Dollar General Corp. and the Mississippi Band of Choctaw Indians. The Dollar General operates its business upon the land owned by the Tribe. Dollar General holds a lease and business license agreement with the Tribe. This agreement upholds Dollar General to consent to all manner of tribal laws and agreed to abide by those laws. The Tribe ran a “Youth Opportunity Program” which placed tribal members in short-term‚ unpaid positions with local businesses
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Zara: Case questions 1. Coordination of a supply chain is always important. However‚ such efforts are usually initiated by certain parties. For the global apparel industry‚ would it be more suitable for downstream or upstream parties to be the driver of the coordination? Motivate your answer with the use of two important characteristics of the apparel industry. 2. Clearly Zara has a strong relationship with all parties within the supply chain. a) Which of the following retailer-supplier relationships
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