AMERICAN INTERNATIONAL UNIVERSITY - BANGLADESH Dhaka‚ Bangladesh Faculty of Business Administration Department of Operations Management BBA Program COURSE OUTLINE Course No. : BBA 2212 Title : Operations Management Nature : Core Course Term : Summer 2013 / 2014 Credit : 3 Section : G Class Hours : ST 10:00 AM - 12:00 PM Class Venue : Room # 132‚ Campus # 1 Consultation : See TSF for available hours Office Hours : See TSF for available hours Faculty : Sultanul
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Executive Summary Most HR professionals have a general idea of how their subordinates would improve. They take performance appraisals to evaluate their personnel and find ways to improve their performance. This report examines the supervisors’ performance appraisal method of Uraya Land Development Inc and focuses on answering possible developments in their current method used. Personal interviews were conducted to the HR Officer and other key persons in Uraya Land Development Inc. It has found
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Service Enterprise IE-497B Dr. A.Ravindran October 5‚ 2007 Case Study #2 (Clean Sweep‚ Inc.) Made by: Moises Eidelman 1 Question #1) Plot the Run Charts for (a) total number of complaints and (b) complaints for each crew. Part (a) Table 1 Total number of complaints per month month 1 2 3 4 5 6 7 8 9 # complaints 35 31 24 21 16 14 8 15 14 Figure 1 Run chart for total number of complaints 2 Part (b) Table 2 Total number of monthly complaints per crew month
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company supposedly shelled out for its new IT system. ISSUES 1. System migration Jollibee had been using a product from software company Oracle to manage its supply chain‚ which includes inventory‚ placing of orders and delivery of supplies to stores. Insiders say a dispute to Oracle prompted Jollibee to switch to its rival‚ SAP. Now‚ supply-chain products aren’t out-of-the-box that you can just install and run. These need to be customized in order to fit a company’s business processes. The customization
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UIBS Strategic Management Individual Assignment ‚ Meric Oztekin 1. Course Exist Case: Zara – Business Model‚ Competition‚ Competitive Advantages‚ and Strategies Read the case Zara – Fast Fashion‚ and answer the following question. Submit your answer within 2 pages. 1. What is Zara’s distinctive business model? Follow the descriptive points given in the lecture note for session1 and write it like a good story; 2. What are Zara’s key strong resources
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WRITERSHARP INC. (Case Study) I.THEORETICAL FRAMEWORK Writesharp Inc. Is thinking of customer’s satisfactions through listening to what usually a customer demands in terms of how will the pencil they are producing should be. Writesharp Inc. is particular with the effects of change of the feature of their current product line. II. STATEMENT OF THE PROBLEM How will Writesharp Inc. improve the quality of its product that will satisfy the customers and performance of its
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Case studies James is 26 and was born with Down’s syndrome and has learning disability as well as a visual impairment. He has to go to the health centre for blood tests and to complete a questionnaire about his general health. People may discriminate against James because of his condition. They may assume that he doesn’t matter and not give him the care he needs because he will not understand what is going on. They could make him complete the questionnaire and get cross with him if he is
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REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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regulated offshore oil drilling activities adopt the plan for drilling in the Gulf of Mexico produced by petroleum giant BP to assure the agency that the environmental damage from the spill anywhere would be "minimal or nonexistent". Predict the worst case spill 1500-4600 barrels. MMS approved BP’s plan to set a cement plug to the temporary closure of wells with only a 90-minute telephone conversation between the MMS and BP officials. BP declares MMS application ’categories excluded "from environmental
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\ CASE STUDY National Foods Limited (NFL) History In 1970 the spice industry in Pakistan was unstructured‚ unbranded and loosely sold. It all started when the present management took over a small company called “National Food Laboratories Limited”. The company began its journey in a rented ware house in Dinar Chambers with the initial sales of only Rs. 16‚500 in the first year. The company created a spice mill and packaging plant
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