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FALLS CHURCH GENERAL HOSPITAL This case is designed to give students an opportunity to consider ways that a service organization‚ specifically a hospital‚ might seem different from manufacturing because service is not as easy to measure as the dimension of a part. However‚ as students begin to think about the dimensions of a hospital’s service‚ they may see ways that service can be measured. The answers to this case are based in part on a similar case in M.A. Vonderembse and G. P. White’s
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Case Study on Local Motors : Designed by the Crowd‚ Built by the Customer Submitted to: Submitted by: Dr. Dindayal Swain Ruchika Mahapatra DECLARATION I hereby declare that the case study on “LOCAL MOTORS : DESIGNED BY THE CROWD‚ BUILT BY THE CUSTOMER – A Case Study” submitted to International Business Institution‚ Bhubaneswar is a record of original work done by me. Miss Ruchika Mahapatra PGDM 2013-15 INDEX NAME PAGE NO. Background of the Company 1
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HBR CASE STUDY ON “THE BEST OF INTENTIONS” - John Humphreys Submitted To Prof. Neeta Jain FORE School of Management Analysis Submitted By – Aayushi Singh (221002) Anjali Gera (221001) Ankit Arora (221022) Deeptiman Dasgupta (221039) Gaurav Maheshwari (221049) Gagandeep Chawla (221046) Analysis 1 – Issues in the case The major issues in the case are: i. Discrimination between employees – a) On grounds of gender : Some territories of business at AgFunds were conservative and the customers
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ENGINEERING ETHICS Concepts and Cases This page intentionally left blank g F O U R T H E D I T I O N ENGINEERING ETHICS Concepts and Cases CHARLES E. HARRIS Texas A&M University MICHAEL S. PRITCHARD Western Michigan University MICHAEL J. RABINS Texas A&M University Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Engineering Ethics: Concepts and Cases‚ Fourth Edition Charles E. Harris‚ Michael S. Pritchard‚ and
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Retention to Training Companies want to keep talented employees. Investing in employees by providing training opportunities comes with an additional cost‚ so establishing a positive link between training and retention provides a tangible reason for the expenditure. Typically‚ employees who attend courses and take self-study training or receive coaching and mentoring feel that their employer takes an interest in them and they perform better on the job as a result. Link employee retention to training by conducting
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Source: Hospitality - Your Keys to Success. Lanny Hass‚ Rob Hawk. NC Cooperative Extension. Hospitality: The Guest Pays the Bills The landowner who offers his property for use by those who pay a fee is in the “hospitality” business. It is important that the customer receive the attention and service that will keep him or her coming back as well as telling others about the business. Customer service problems can be generally prevented or solved by attention to 4 areas: 1. 2. 3. 4. Providing
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NORTHERN CARIBBEAN UNIVERSITY COLLEGE OF BUSINESS AND HOSPITALITY MANAGEMENT DEPARTMENT OF HOSPITALITY MANAGEMENT CASE STUDY #1 Presented in partial fulfillment of the course Management Information Systems (A) Submitted to: Miss Merlene Senior PRESENTED BY: Jeanell Oliphant 60090204 Date: January 23‚ 2014 CASE STUDY #1 1. WHAT are the inputs‚ processing‚ and outputs of UPS’s package tracking systems? Inputs are devices through which‚ energy or information
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\ CASE STUDY National Foods Limited (NFL) History In 1970 the spice industry in Pakistan was unstructured‚ unbranded and loosely sold. It all started when the present management took over a small company called “National Food Laboratories Limited”. The company began its journey in a rented ware house in Dinar Chambers with the initial sales of only Rs. 16‚500 in the first year. The company created a spice mill and packaging plant
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difference between training and development. 2. How are training needs of an organization assessed? 3. What are the broad responsibilities of a trainer in a training programme? 4. What are the responsibilities of the management of an organization with respect to implementation of training programmes? 5. Write a brief note on recent trends in training. PART– B 1. Why is it necessary to evaluate training processes and activities? 2. Discuss the effectiveness of role playing as a training method. 3
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