1. The Fruitvale Branch of Manzana Insurance is experiencing loss of business due to late renewals‚ and long lead times on new policies and quotes. These problems have created an opportunity for a competitor to take market share. Incorrect interpretation of company income for new policy versus policy renewals has placed an overemphasis on new policies that is causing loss of profitability. The company has official priorities with respect to turn around time and processing order of insurance policies
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Case Manzana Insurance: Fruitvale Branch Manzana Insurance is one of the largest property-liability insurers in California (USA). Fruitvale is one of Manzana’s smaller branches‚ with three underwriting teams supporting 76 agents in three geographical territories. Fruitvale is at this moment facing deteriorating profits due to operational problems. The effect of these operational problems is (particularly in comparison with competing insurers like Golden Gate) a high Turnaround Time (TAT)‚ a high
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Question 1. How important is turnaround time (TAT) in this business? In summary: The turnaround time (TAT) in the insurance business is very important. This because of the following arguments: - The most important factor to the agents in the insurance markets is the level of service provided. One of the most important aspects that determine the service level is the speed of handling the requests (TAT). - In addition‚ the factors that drive profitability in the industry are related
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.... 16 7. References..................................................................... 17 Psychology can be defined as the scientific study of behavior and mental process. Abnormal psychology is the branch of psychology that studies unusual patterns of behavior‚ emotion or thought‚ which may not be understood as being a mental disorder. Abnormality psychology defined as the study of any behavior that deviates from culturally accepted norms (Mosby’s
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The electronic private automatic branch exchange (EPABX) is equipment that has made day-to-day working in the offices much simpler‚ especially in the area of communication. The EPABX may be defined as a switching system that makes available both internal and external stitching functions of any organisation. The selection of an EPBAX is a difficult task and requires deep knowledge of traffic pattern of the office. By using an EPABX both the internal and external needs of the organisation are
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chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk ‚ uniformed service the front desk ‚ uniformed services‚ PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. et.al‚1996).The person who responsible of all the function of the front office. Basically managers do monitoring department services and the
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Session Initiation Protocol Unit 5 Abstract Session Initiation Protocol also known as SIP it is a communication protocol that is extensively utilized for managing and terminating sessions in an IP based network. A session may be an easy end to end telephone call or shared multi-media meeting session. This can be setup to start services such as voice enhanced ecommerce; a simple click to call or IM’ing with a friend in an IP based organization. The session initiation protocol
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that no one branch of government can dominate the other and no one branch can abuse the power they possess. There are three branches of government. The first branch of government is the executive branch which is in charge of the military‚ vetoing bills‚ managing the budget‚ etc. The second branch of government is the legislative branch which is in charge of ratifying laws‚ composing bills‚ and representing the general public‚ etc. The third branch of government is the judicial branch which is the
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The judicial branch of government interprets laws and administers justice. The judicial branch of government was established by Article lll of the Constitution along with other Federal courts created by Congress. This branch came about when statesmen who met in Philadelphia were followers of Montesquieu’s concept that powers in politics should be balanced. John Locke’s writings supported and made this principle stronger‚ this led to the judgment that there needed to be three equal branches of government
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CHAPTER-ONE Rajshahi Krishi Unnayan Bank (RAKUB) 1.1 Introduction: Bangladesh economy is predominately an agrarian one and dependent on agriculture is considered to be the mainstay of economic life of the people. 85% people of our country are depending upon agriculture directly and indirectly. Major portion of National Income comes from agriculture and development of this country depends upon the development of agriculture. But the financial conditions of the farmer of our country are
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