Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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Here Comes the iPad Mini Apple has done it again. The iPad mini is the latest Apple idea that could be in stores by November. The global popularity of the iPad has triggered Apple to make this new smaller version of the product. As we all know‚ every new Apple creation of the last decade has made an enormous hit. These products have changed the way we use cellphones and listen to music. Also‚ Apple has sparked a new way to use the worldwide web with the massive improvement of the tablet. Apple
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Woldcom’s Whitleblower: 1-which of Kohlberg’s six stages of moral development would you say that Cynthia cooper had reached? Explain. She has reached the universal ethical orientation in which the meaning of right is explained by the decision of conscience in accord with self-chosen ethical principles appealing the logical comprehensiveness and universality. This stage is also concerned of universal principal of justice‚ equality of human rights will respect for the dignity of human beings as
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Mini-Case 1. How can you create theme areas that will also promote future sales for the hotel (such as food and beverages‚ rooms‚ conventions‚ etc)? According to the case‚ this hotel adopted some Hollywood theme areas such as the Wizard of Oz and Gone with the wind. Therefore the food and beverages should match these types of theme. For example‚ manager could names food and beverage related to the theme or use some fantasy tableware cater for the customers. The reason is the customer want enjoy
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Cooper was born in Shelbyville‚ Tennessee‚ on January 9‚ 1902‚ and raised in Nashville.[1] She moved to Atlanta‚ Georgia‚ in her early twenties with her husband‚ Albert Berry Cooper‚ a dentist‚[1] and they had four children together.[2] During that time‚ she served more than fifty years in public work on the board of Gate City Nursery Association and also helped found the Girls Club for African American Youth.[3] Because there were no integrated Boy Scout troops in 1930’s Atlanta‚ she wrote to the
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suburban shopping malls and doing less business through their mail-order catalog‚ which had been historically what had made them a well known company. The major brand that Sears holds that could have competed with Cooper/Nicholson is the Craftsman brand‚ which was registered by Sears in 1927 and was recently names one of America’s most trusted brands. From 1970-73‚ the US economy grew by an average of about 3.8% per year‚ and an average of 2.7% per year from 1974 onward. The 1970’s saw the rise in a term
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The case analysis of Equity Funding Introduction The collapse of Equity Funding had a far-reaching influence on business practices and institutions. Although it happened over 30 years ago‚ the lessons from Equity Funding are still meaningful and constructive nowadays. Auditors of Equity Funding failed to collect sufficient evidence‚ check internal control and substantiate computer system. The audit premise----- understanding internal control system AUS 402.41 requires the auditor to obtain
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Introduction Cooper Industries was unsuccessful in acquisitions until it established a basic criteria for future acquisitions. That new criteria worked well‚ and when they went to acquire their fourth company since implementing their strategy‚ they faced fierce competition. They have to decide whether or not to pursue this company of interest‚ and then make an offer that will be selected over the others. Background Facts Cooper Industries is a manufacturer of heavy machinery. They began
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Mini Mini Case‚ page 145: 1. How does Ben´s age affect his decision to get an MBA ? Ben’s age has a big impact on his decision to get an MBA. He already worked about 5 years at Dewey and Leweys and he earns the complete salary as an employee. Now it is up to him whether to invest in a higher degree in order to earn more money in the future or to keep his current job and invest his money in other things. It can be a hard decision for a person who already worked 5 years because in these one
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Instructions for the Mini-Cog Test Page 1 of 2 Instructions for the Mini-Cog Test Administration the Mini-Cog test is a 3-minute instrument to screen for cognitive impairment in older adults in the primary care setting. The Mini-Cog uses a three-item recall test for memory and a simply scored clock-drawing test (CDT). The latter serves as an “informative distractor‚” helping to clarify scores when the memory recall score is intermediate. The Mini-Cog was as effective as or better than
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