Jade Adams 201004214 What makes a brand unique? OSW1B21 Table of Contents * Introduction…………….…………………………………………………2 * What makes a brand unique……………………………………..……………………………..…3 * The characteristics of a unique brand…………….………………………………………………………….3 * why should consumers use unique brands? * Conclusion………………………………………………………………….4 * Bibliography………………………………………………………………5 ------------------------------------------------- A unique brand involves TRUST and CONSISTENCY!!
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Pp.123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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Relationship of Brand Trust and Brand Affect on Brand Performance: An Analysis from Brand Loyalty Perspective (A Case of Coffee Instant Product in Indonesia) Rizal Edy Halim Department of Management Faculty of Economics‚ University of Indonesia Abstract Brand that manages to bring a meaningful impression on consumers are more likely to win a special attention. Value-added brands are also more likely to win a distinctive spot in consumers’ minds. In addition‚ brand could affect consumers’ brand affection
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SECTION 1 Executive Summary Rosewood is battling with a ‘brand identity’ crisis. While it has maintained a low-key brand image till date (by adopting the individual brand strategy)‚ the potential of a ‘corporate brand recognition’ in a long run seems alluring. Based on the customer life time value analysis‚ customer perception analysis‚ and after analyzing customer needs‚ we recommend the following: 1. Rosewood should adopt the corporate brand strategy through a ‘smooth transition’- start slow‚ and
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Loyalty Essay Loyalty is a complicated concept‚ which can be interpreted in many points of views. It is related to many other terms such as love‚ friendships‚ family relationships and many others. Loyalty is most of the time the basis of these other concepts. Without the presence of loyalty a strong relativity can never be built. Other than emotional relations‚ loyalty is valid for many other areas‚ as well. Many people know devotion as a synonym for loyalty‚ but it is certain that loyalty can
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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ACKNOWLEDGEMENT Through this acknowledgment‚ we would like to express our sincere gratitude to all those people who have been associated with this research assignment and have helped us with it and made it a worthwhile experience. Firstly‚ we express our heartily thanks to Prof.KingshukBhadury who gave us this opportunity to learn the different aspects of Services Marketing in a practical approach and guided us and gave us valuable suggestions regarding the project. We would also like to extend
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1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
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Product and brand management Case analysis assignment Submitted by group 10 Pooja mahtre shishupal The Triumph of a Global Corporate Brand: The Case Study of Nokia | Summary The case deals with how a global brand can become successful and how it has to expand globally to mark its presence in the developed and the developing nations. In this case Nokia is used as a global brand to portray its success globally and also how it was able to build its brand image and the emotional
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