ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
Premium Customer relationship management Customer service Marketing
Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
Premium Bank
Research topic Almera Mahumot Mary Rose Perez Kent Justin Lapinig Name BSIT DIP Computer Science Course I. Research project/Study title: Computerized voting system for Student Council Elections II. Research topic areas: Election‚ system development III. Background of the study: Since the start of education and it’s components for learning purposes‚ not just the academic side has become our use for success and for competitive side‚ but
Premium Voting Elections Election
A Proposal on Marketing Strategies of Smart Phones: A Case Study of Nokia Mobiles Submitted By: Sumit Goyal MBA 7th Trimester Euphoria Apex College Submitted To: Prof. Dr. Prem Raj Pant Apex College Sept 25‚ 2012 INTRODUCTION 1.1 Background Nokia has come a long way to evolve from a paper mill founded in 1865 to a world-renowned mobile phone manufacturer and one of the most powerful brands in the world. In 1992 Nokia appointed Jorma Ollila as the new CEO and
Premium Brand Brand management Mobile phone
1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
Premium Harvard Business School Marketing Brand
CUSTOMER LOYALTY ON STAINLESS STEEL WITH REFERENCE TO SALEM STEEL PLANT Customer loyalty can be defines as “customer behavior characterized by a positive buying pattern during an extended period (measured by means of repeat purchase‚ frequency of purchase‚ wallet share or other indicators) and driven by a positive attitude towards the company and its products or services” (Looy‚ Gemmel & Dierdonck‚ 2003). Statement of the problem: To Study on Customer Loyalty no Stainless
Premium Steel Stainless steel Pig iron
1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
Premium Marketing Loyalty program
ACKNOWLEDGEMENT Through this acknowledgment‚ we would like to express our sincere gratitude to all those people who have been associated with this research assignment and have helped us with it and made it a worthwhile experience. Firstly‚ we express our heartily thanks to Prof.KingshukBhadury who gave us this opportunity to learn the different aspects of Services Marketing in a practical approach and guided us and gave us valuable suggestions regarding the project. We would also like to extend
Premium Loyalty program
The True Blood Found in an Epic Hero Thesis: In his epic conquest to achieve recognition‚ Beowulf exhibits loyalty through many Christ-like acts like defeating three vile and desolate monsters‚ and eventually returning glory to his father. Beowulf has many admirable characteristics that portray what is found in the Christian religion. What makes his personality so adhesive is not only the desire he has for fame‚ but also the actions and responsibilities that he obtains. Besides doing this
Premium English-language films Grendel American films
and profitability. One way of achieving this is creating a customer loyalty programme which is an effective marketing tool. This is attributed to the win-win situation whereby the customers are rewarded for their loyalty as well as the business acquiring and maintaining their market share through repetitive buying hence boosting sales. This paper looks into the considerations that should be put in place when developing a loyalty program for an online grocery store. It expounds further on the benefits
Premium Marketing Loyalty program Customer relationship management