.................................................................... 6 CRM Implementation: ............................................................................................................................. 6 Comparative Analysis of Nokia and Sony Ericsson’s CRM: ...................................................................... 11 Major Findings: ..................................................................................................................................
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P ag e |1 NOKIA STUCK IN THE MIDDLE Two Sides of the Phone Introduction: WHATS GOING FOR NOKIA INDIA PAUL BALAJI‚ Managing Director of Nokia India‚works late into the night and is often up at 3 am.Work gets to the point of addiction‚ he says.You start thinking about it in your sleep as well‚to suddenly wake up and plan the next day or check response to mails sent around midnight. Giving him the jitters are not just market reports in his inbox of a general slowdown‚but even crying
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The market plan of Nokia Executive summary The electronic products technology is popular all around the world. It has done a tremendous change in all over the world; basically the mobile phones because now at present time mobile phones are the first priority in terms of telecommunication. In the mobile phone manufacturers China must be one of the biggest and growing markets. As we know about that‚ a leader in mobile telecommunications market‚ Nokia has its scientific business strategy that leads
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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MARKET SEGMENTATION OF NOKIA INTRODUCTION Introduction to Project This Project deals with Various Market Segmentation done in Mobile Industries. This Project mainly focuses on Various Market Segmentation done by Nokia Co. Ltd. in the Market. Nokia is a world leader in mobile communications‚ driving the growth and sustainability of the broader mobility industry. Nokia connects people to each other and the information that matters to them with easy-to-use and innovative products like mobile phones
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Recruitment and Selection Practice of NOKIA Executive summary: For this project‚ we have chosen the company NOKIA. Nokia is a mobile telecommunications company‚ and offers far more than just mobile phones for everyday use. Nokia is a global leader in mobile communications whose products have become an integral part of the lives of people around the world. Every day‚ more than 1.3 billion people use their Nokia to capture and share experiences‚ access information
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Project background‚ the company and its product Nokia‚ a Finnish icon was the world’s leading mobile phone maker. Established in 1865‚ its principal products are mobile phones and portable IT devices. It also offers internet services such as games‚ music‚ media and applications through its Ovi platform. Ever since the revolution of Apple entering the phone market accompanied with the fast changing trend of smartphones‚ Nokia has since lagged behind. Nokia wish to examine and understand their target market
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Vision Empower our customers to connect with the world around them through a telecommunication medium that spells quality at affordable rates. Mission To establish brand loyalty and high revenues through customer loyalty by offering innovation‚ quality and reliability with excellent customer care. SCOPE OF THE REPORT: The scope of the project is the analyses of gaps in customer satisfaction of QMOBILE.Throught this project we would be able to know the true meaning of customer satisfaction
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benefits? Branding – One of the most important decisions a marketing manager can make is about branding. The value of brands in today’s environment is phenomenal. Brands have the power of instant sales; they convey a message of confidence‚ quality and reliability to their
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SWOT analysis of Nokia Strengths Nokia world’s largest producer and manufacturer of cell phones as well as has the largest distribution network around the world. It is also known for the Creativity‚ Innovativeness‚ durability & reliability. It has very good financial position‚ higher return on equity (ROE)‚ return on assets (ROA) and net profit margins (NPM) Nokia leads the global cell phone industry Nokia dominates the world cellular industry because it has the Strong R & D facilities
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