Indian Institute of Management Bangalore Post Graduate Programme Sales and Distribution Management PGP (Term 4) 2014-15 Prof. Avinash Mulky 1. Introduction The quality of sales and distribution management is an important determinant of success in customer acquisition and revenue growth for companies across business sectors. Although some businesses sell directly to their customers using a client acquisition team or company sales force‚ many sales organizations utilize a channel for
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describe the types of difficulty that individuals with an autistic spectrum condition may have with language and other ways of communicating with others (to help you answer this question; What social difficulties might autistic people have with any communication? What verbal and non verbal difficulties might they have?) 1.2. Identify problems that individuals with an autistic spectrum condition may have in social interaction and relationships (to help you answer this question; How would the problems you
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Dabur India Limited: Brand Architecture _�_ Branded House: DABUR INDIA LIMITED Dabur India Ltd. started off as a small pharmacy‚ but has grown and expanded into a powerful FMCG force in the Indian market. It is right up there in the mix with the FMCG moguls like HUL‚ P&G etc. in terms of sales‚ revenue and market penetration. Dabur has always been an organisation hinged on strong R&D and product development adhering to stringent quality norms. The Indian connection has helped Dabur in becoming
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Beyond Brands Brands have run out of juice. More and more people in the world have grown to expect great performance from products‚ services and experiences. And most often‚ we get it. Cars start first time‚ fries are always crisp‚ dishes shine. A few years ago‚ Saatchi & Saatchi looked closely at the question: What makes some brands inspirational‚ while others struggle? And we came up with the answer: Lovemarks: the future beyond brands How do I know a Lovemark? Lovemarks transcend brands. They
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consumers that will switch brands or products as soon as the feel the need to do so. What company’s look for in this consumer environment is creating a so-called brand loyalty. This paper will explore the ways companies go about in creating this brand loyalty and it will investigate the circumstances and effects that come with it. It will start of by thoroughly explaining what brand loyalty exactly is. After that an overview of key success factors stimulating brand loyalty will be given and we
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other small coffee chain. The same year‚ Schultz had raised $25 million in order to open more new stores across nation. By 2002‚ Starbucks had established as the dominant specialty-coffee brand in North America. Starbucks is even more impressive when the company spent almost null value in advertising the brand. Starbucks serves more than 20 million unique customers and operates in more than 5000 stores worldwide. SWOT Analysis Strengths * Innovation service * Lowest employee turnover rate
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A- Relationship Quality Refers to relationship closeness or strength and its one of the key determinant of customer loyalty (T. Hennig-Thurau‚ et.al‚ 2000). Furthermore‚ consumers overall assessment of the strength of their relationship with a particular brands social network (Foulnier‚ 1998). In the on-line context‚ based on the reasoning that human are motivate to form attachment to objects as well as to people (Li et al‚ 2006)‚ assert that consumers develop a relationship with the website of
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INTRODUCTION Holicks a brand was established before 6 decades back in 1960. It is owned by GlaxoSmithKline consumer health care. It’s a malted milk hot drink. It was a substitute of “Milk” as Baby Food It acquired more than 50% market share in India milk beverage market. Initially Horlicks is claimed to promote sleep when consumed at bedtime. In India‚ It is popularly known as “mother’s Horlicks”. Some Facts •All Horlicks sold in India = 6 times length of Great wall of China •Taller‚ Stronger
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Brand Equity to Customer Loyalty An examination of brand equity leading to customer loyalty in the clothing industry using the Loyalty Ladder model. Abstract Purpose - The aim of this paper is to examine if there is a correlation between brand equity and brand loyalty. The author will research the sources of brand equity for three international clothing companies: Abercrombie & Fitch‚ Marks & Spencer‚ H&M and apply each company to the Loyalty Ladder. Methodology – Secondary literature
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Brand Identity: Their brand name is their signature. “Costa” signifies luxury‚ excellence and perfection. The image of Costa is luxury and comfort with style. The theme of Costa‚ from the brand logo‚ the color scheme of the premises to the entire feel is warm tones and relaxing colors. Their ambience is trendy and soothing as well. According to me Costa is the comfortable place to relax‚ chill‚ spend quality time and have a warm experience which not only brings back customers but through
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