Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice
Premium Distributive justice Emotion
L’HISTOIRE A travers la planète‚ la diaspora chinoise est l’une des plus anciennes et des plus nombreuses. « Dès le début de l’ère chrétienne‚ les Chinois‚ excellents marins‚ ont commencé à quitter leur pays » Ces migrations ont d’abord diseminé en Asie puis en Amérique du Nord avant de gagner l’Europe. En France par exemple ‚ l’aventure commence avec la Première Guerre mondiale. Pour pallier le manque de main-d’œuvre (les hommes sont mobilisés)‚ la Grande-Bretagne et la France font venir environ
Premium
auditors of companies in India. The scope for this lucrative career is bright in an economically developing nation like ours and as such‚ the career can be termed as challenging and rewarding for competent professionals in the field. 2) Finance & Accounts A bachelor’s degree is the minimum prerequisite for most careers in the accounting industry. The industry is growing and is expected to continue to grow as laws and policies change and as more companies have their finances closely inspected. This
Premium Aptitude Personality psychology Management
sun in the national flag. It is the home of the "Three Republics." A trip to Bulacan can never be complete without visiting Casa Real de Malolos‚ definitely one of Bulacan’s prides. Casa Real housed various offices‚ institutions and agencies at a span of time. The building housed the National Printing Press during the First Philippine Republic. It was also on this that the La Independencia‚ The Heraldo‚ and Ang Kaibigan ng Bayan (The Friend of the People)‚ was printed. It is a government museum consisting
Premium Philippines Malolos City Emilio Aguinaldo
Elizabeth Covington‚ who was sixty-five years old when her husband died‚ needed as much money as she could muster‚ decided to have a garage sale. Her husband had a baseball card collection but Elizabeth knew nothing about baseball or baseball cards. She displayed the cards along with many other items. Michael Ferrell‚ and eighteen year old‚ who lived in the neighborhood‚ attended the sale. What caught his eye was the baseball card collection and‚ specifically what appeared to be a 1952 Topps Mickey
Premium Baseball
REFLECTIVE ACCOUNT UNIT 6 ROLE OF A HEALTH AND SOCIAL CARE WORKER AT 7.15AM I CLOCK IN AND TAKE MY COAT AND BAG OFF AND LOCK THEM IN MY LOCKER SO I AM READY TO START MY SHIFT STRAIGHT AWAY‚ EVEN THOUGH I SOMETIMES SOCIALISE WITH SOME OF THE STAFF I WORK WITH I ENSURE I AM IN THE RIGHT FRAME OF MIND TO WORD PROFFESIONALLY WITH THEM AND NOT PERSONALLY SO THAT WE ARE ABLE TO WORK AS PART OF A TEAM AND ARE ABLE TO DO THE JOBS THAT WE ARE EMPLOYED TO DO‚ THEN I WILL WALK INTO THE DINING ROOM
Premium Management Scientific method Psychology
wrote this episode of her life in her autobiography. a) What is nonfiction? It is the form of any narrative‚ account‚ or other communicative work whose assertions and descriptions are understood to be factual. This story is part of the branch of non-fiction; it is an excerpt of Maya Angelou´s autobiography called “I Know Why the Caged Bird Sings”; an autobiography is an account of the life of a person‚ written by its subject. As my thesis expresses as Maya reached her objective‚ she wrote this
Premium Racism
Análisis FODA Empresa La Polar FORTALEZAS 1- Posicionamiento en el segmento objetivo‚ en este caso es el nivel socio económico medio-bajo (c2-c3-d). 2- Favorable situación financiera‚ que se caracteriza por tener favorables indicadores de márgenes y rentabilidades. 3- Fuerte posicionamiento de marca‚ debido a su importante campaña publicitaria y un eficiente estrategia de marketing. La Polar esta posicionada como una de las multiendas más importantes del país. 4- Amplia
Premium
CASO EMPRESAS LA POLAR VALORACIÓN DE EMPRESA Profesores: Carlos Maquieira. Marcelo González Ayudante: Guisella Gallardo Grupo: Héctor Bravo Gonzalo Ferrada Felipe Vargas Leonardo Venegas Larry Vidal 13 DE MAYO DE 2010 Antecedentes 1.- Empresas La Polar Empresa La Polar nace como una sastrería en la ciudad de Santiago de Chile en el sector de Estación Central en el año 1920. Treinta años después cambia la propiedad‚ ampliando el giro hacia la venta de varios productos
Premium Empresa
Illegal logging a major factor in flood devastation of Philippines MANILA (AFP) Dec 01‚ 2004 Decades of illegal logging‚ unusually high rainfall and geography have all contributed to the devastation wrought by storms that have lashed the Philippines‚ the government and environmentalists say. With hundreds dead or missing in floods and landslides in Quezon‚ Nueva Ecija and Aurora provinces‚ blame has fallen on illegal loggers who have stripped hillsides bare and turned lush green forests into death
Free Philippines Luzon