11 Hospitality WHAT’S IT ALL ABOUT? Contents Page Hospitality information 2 Syllabus outline 3 Learning and assessment strategy 8 Learning assessment sequence 9 Video – ‘Where the bloody hell are you?’ 12 Video – ‘The Australian tourism industry’ 14 The relationship between hospitality and tourism 16 The relationship between the hospitality industry and other industries 18 Sectors of the hospitality
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Technology – Time to play catch up To be successful in 2015‚ the industry needs to address these problems. The key areas of technological development are likely to be online booking and mobile technology‚ Customer Relationship Management (CRM)‚ smart card technology‚ online social networking‚ data security‚ Artificial Intelligence (AI)‚ self-healing technology and in-room product innovation. As online usage has soared over the last decade the internet has become a vital outlet for all retailers
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of our most simple forms of broadcasting and communication. From helping connect soldiers on the front line of battle to entertaining the commuter on their ride to work‚ the radio is a part of everyday life. With it’s low cost and simplicity of technology it is very easy to tune in to your favorite station however‚ it was not always this way. It began in 1887 when a man named Heinrich Hertz discovered radio waves and their ability to transmit code wirelessly. Hertz’s research was followed up by
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Ethics in the Hospitality Industry: Review and Research Agenda Mouna Knani1 1 Faculty of Business Administration‚ Laval University‚ Canada Correspondence: Mouna Knani‚ Faculty of Business Administration‚ Laval University‚ Quebec‚ QC‚ G1V 0A6‚ Canada. E-mail: mouna.knani.1@ulaval.ca Received: October 9‚ 2013 Accepted: January 6‚ 2014 Online Published: February 21‚ 2014 doi:10.5539/ijbm.v9n3p1 URL: http://dx.doi.org/10.5539/ijbm.v9n3p1 Abstract Practitioners in the hospitality sector rate ethics
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Pick a new or emerging technology in the aviation industry. OR Pick a new application of an existing aviation technology. Your paper will describe this technology/application and then thoroughly discuss the human factors implications of introducing this technology/application into the aviation world. Provide sufficient detail so that the reader understands the use of the technology/ application in aviation before launching into the human factors implications. Your topic must be approved by
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dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control
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Source: Hospitality - Your Keys to Success. Lanny Hass‚ Rob Hawk. NC Cooperative Extension. Hospitality: The Guest Pays the Bills The landowner who offers his property for use by those who pay a fee is in the “hospitality” business. It is important that the customer receive the attention and service that will keep him or her coming back as well as telling others about the business. Customer service problems can be generally prevented or solved by attention to 4 areas: 1. 2. 3. 4. Providing
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American life in the twentieth century has been characterized more by continuity than by change. Since the beginning of the republic Americans have defined progress by continuity. Settlers from all over the world came to America looking for the same thing—a new world. Although these newcomers had different ideas and their share of disagreement‚ for the most part‚ everyone wanted the same thing. Americans agreed that it was time for a government and it was time to stop immigration and develop
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in the hospitality industry: a research study on the impact of gender on the turnover intentions of highly educated employees R.J. Blommea*‚ A. van Rheedeb and D.M. Trompb a Center of Leadership and Personal Development‚ Business University Nyenrode‚ Breukelen‚ The Netherlands; bKenniskring Human Resource Management‚ Hotelschool The Hague‚ The Hague‚ The Netherlands The subject of this study is the psychological contract approach to the employment relationship within the hospitality industry
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Will Technology Save the Publishing Industry? The Internet has had a significant impact on newspapers. The development of online communication has led to important transformations at an organizational level‚ The internet has involved changes in access‚ production and circulation of information. These changes are distinguished by the speed with which news reaches the reader‚ the low cost of distributing information and the opportunity to establish more direct contact and interaction with it’s
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