Introduction Most businesses will tell you that quality customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store‚ call a company on the phone‚ or visit a business’s web site. However‚ simply being exposed to customer service doesn’t mean you understand how to do it well or how to evaluate whether you
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According to King‚ McKay‚ Marshall‚ Lee and Viehland (2008) online banking or electronic banking (e-banking) includes various banking activities conducted via the Internet from home‚ business‚ or on the road opposed to at a physical bank location. This paper shall compare and contrast both the online and offline retail environment for banking services. Internet banking offers great opportunities to the financial-services industry‚ including: • a huge potential customer base • large economies of
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3/11/10 Unethical Issues in the Banking Industry Ethical issues in banking are currently receiving a great deal of attention‚ and those who manage these organizations seem to be under constant public scrutiny. This paper presents and discusses the certain ethical issues and concerns with banking managers. Suggestions for enhancing the degree of ethicalness in organizational practices and decision behaviors’ have also been attempted. Ethical issues in banking and financial service organizations
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INTRODUCTION TO THE HOTEL INDUSTRY According to the British laws a hotel is a place where a “bonafied” traveler can receive food and shelter provided he is in a position to for it and is in a fit condition to receive. Hotels have a very long history‚ but not as we know today‚ way back in the 6th century BC when the first inn in and around the city of London began to develop. The first catered to travelers and provided them with a mere roof to stay under. This condition of the inns prevailed for
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Introduction Outsourcing is a business trend that has greatly increased in recent years with more and more companies outsourcing part or whole of their functions/activities. Outsourcing can be defined as the transfer of a business function or activity previously produced in-house to an external supplier which then takes prime responsibility for fulfilling the task (Finn‚ 2007). Although companies may perceive outsourcing as an alternative to reduce costs as a result of access to economies of scale
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Brief introduction to airservice Ryanair Ryanair Holdings was incorporated in 1996 as a holding company for Ryanair Limited. The latter operates an ultra-low cost‚ scheduled-passenger airline serving short-haul‚ point-to-point routes between Ireland‚ the U.K.‚ Continental Europe‚ and Morocco. Incorporated in 1984‚ Ryanair Limited began to introduce a lowfares operating model under a new management team in the early 1990s. See ―Item 5. Operating and Financial Review and Prospect - History
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liquor industry – Regulatory hangover to continue The Indian liquor industry is a high-risk industry‚ primarily on account of the high taxes and innumerable regulations governing it. As a result‚ liquor companies suffer from low pricing flexibility and have inefficient capacities‚ which‚ in turn‚ have led to low margins and weak financial profiles. Moreover‚ even though the two large liquor groups in the country enjoy a majority market share‚ the price-sensitive nature of the industry has ensured
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Nepal Telecom - Brief Introduction ________________________________________ In Nepal‚ operating any form of telecommunication service dates back to 94 years in B.S. 1970. But formally telecom service was provided mainly after the establishment of MOHAN AKASHWANI in B.S. 2005.Later as per the plan formulated in First National Five year plan (2012-2017); Telecommunication Department was established in B.S.2016. To modernize the telecommunications services and to expand the services‚ during third
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Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010 | Resource Type: Articles/Knowledge Sharing | Category: General | Author: k. senthamilarasu | Member Level: Silver | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation : 4. Annual Income
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Concrete mixer which is also commonly named as cement mixer is a device that homogeneously combines cement‚ aggregate such as sand or gravel‚ and water to form concrete. History Why did man invent concrete mixer? The reason of it is that in the early 20th century‚ the concrete was developed when some new materials added to cement. After the concrete was developed‚ the art of mixing it had to reform. Therefore‚ concrete mixers were becoming pretty popular by early 20th Century. This coincided
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