A SUMMER TRAINING REPORT ON EMPLOYEE JOB SATISFICATION AT DAINIK BHASKAR AND DAINIK JAGRAN SUBMITTED TO PUNJAB TECHNICAL UNVERSITY JALANDHAR In partial fulfillment of requirement for the award of degree Of MASTER OF BUSINESS ADMINSTRATION (MBA) Supervised by Submitted by Ms GAGANDEEP KAUR BAVNEET SANDHU ASSISTANT PROFESSOR MBA 4RD SEM 1273393 GLOBAL INSTITUE OF MANAGEMENT AND EMERGING TECHNOLOGIES AMRITSAR SESSION
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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To start with it is important to determine what each of these social processes mean‚ in order to understand which psychological factors are involved. Conformity is a behavioural change in response to social pressure‚ either real or imagined. Compliance is a behaviour change in response to an explicit request to perform an action. Obedience is a behaviour change in response to a demand or order to carry out an action. Each of these processes are undertaken due to different psychological pressures
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SOP‚ or standard operating procedure‚ is a detailed‚ written instruction to achieve uniformity of the performance and appearance of a specific function. In the military the sop is suppose to be a reference for soldiers to consult whenever they have doubts about their knowledge on the proper way to complete an action. They have both operational and technical components‚ and they are essential to the development and deployment of solutions‚ as well as daily operations. My introduction to the Barracks
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seek to do so by increasing their sales‚ cutting production costs‚ improving product quality better advertising and many other ways could have a significant impact. However productivity improving is key to reaching success for a company. An important factor to be wary of is the market that a firm finds itself in‚ this could be pivotal to the amount of productivity achieved. Lets take the motor industry for example. Around circa 1900 Henry Ford wanted to revolutionise the automobile industry‚ by
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10/23/2011 Grievance Handling & Grievance Procedure 11 Presented by Wing Commander Manoaj Keppetipola MBA (PIM -Sri J)‚ BA Defence (Hons)‚ Dip in HRM(IPM)‚ MIPM‚ AIM(SL)‚ AITD(SL) What is a grievance? • “Any factor involving wages‚ hours‚ conditions of employment that is used as a complaint. Similarly it could be expressed or not expressed.” Gary Dessler • “Any complaint or dissatisfaction on the part of a worker or a group of workers relating to his / their employment in the undertaking
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Michael Menor Professor Cady English 151 25 February 2013 Submarine Escape Procedures There are many catastrophes that can affect the operation of a submarine; fire and flooding can crimple a submarine completely if either is not resolved quickly. Submariners are trained to combat all forms of fire and flooding in different scenarios that are closely monitored in Submarine School. As a last resort‚ sailors are also trained in submarine escape in the very rare occasion that they must escape
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Effective Financial Policies and Procedures Medical practices establish financial policies and procedures to control patient billing and the ability to collect money for services they provide. Successful billing practices start with thorough financial policies and procedures which explain patients’ payment responsibilities in terms that are easily understood. An effective medical office financial policy is one that both staff members and practice patients can easily follow and understand. Patients
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entered or works under (or‚ where the employment has ceased‚ worked under). The ERA defines ‘contract of employment’ as “a contract of service or apprenticeship‚ whether express or implied‚ and (if expressed) orally or in writing. The variance between the two is Contracts of Service and Contracts for Service. To begin with‚ the difference a Contract of Service is‚ where an employer and an employee have a relationship that is continuous. The employer has a duty of care to its employees‚ for example
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BMA791 SERVICES MARKETING Semester 1‚ 2013 THIS UNIT IS OFFERED IN: Hobart Teaching Team: Dr Rob Hecker Marcus Bai Xuesong CRICOS Provider Code: 00586B Contact Details Unit Coordinator & lecturer: Dr Rob Hecker Campus: Hobart Room Number: 307 Email: Rob.Hecker@utas.edu.au Phone: +61 3 6226 1774 Fax: +61 3 6226 2170 Consultation Time: By appointment 2 Contents Contact Details ……………………………………………………………………………………………………………………… Page 2
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