STRATEGIC OPERATION MANAGEMENT In the current business environment‚ operations must be managed in a way that will enable the firm to compete against extensive and increasing competition from around the world. This means that managing operations takes on wholly different requirements to how it was performed in the past. In short‚ operations management becomes strategic operations management. There is no one best way to formulate strategy and the debate on whether strategy should be internal‚ resource-based
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MKT B370 Operations Management SPECIMEN EXAMINATION PAPER Important Note: This specimen examination paper serves solely as an illustration of the types of questions which may be contained in the examination. Students should not construe these questions as the actual examination questions nor part of the actual examination paper. In addition‚ this specimen examination paper does not purport to represent the complete scope or coverage of the course and the distribution of the topics to be examined
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Strategic Management: Planning Strategic management can be used to determine an organization ’s mission‚ vision‚ values‚ goals‚ objectives‚ roles and responsibilities‚ etc. Strategic planning is a management tool. As with any management tool‚ it is used to help an organization do a better job. It is used to focus its energy‚ to ensure that members of the organization are working toward common goals‚ to assess and fine-tune the organization ’s direction in response to change. Essentially‚ strategic
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approach to teamwork that moves responsibility for decisions further down the organization chart to the level of the employee actually doing the job Continuous Improvement Management’s view of performance standards of the organization The way management views the contribution and role of its workforce (employee involvement and team efforts are the key to improvement) Key Elements of TQM: Quality is defined by customer Employee involvement Continuous improvement Prevention‚ not inspection
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PLANNING IN KNOWLEDGE MANAGEMENT DEFINITIONS: 1.PLANNING: Planning is a process which involves the determination of future course of action‚ i.e. why an action‚ how to take an action‚ and when to take action are main subjects of planning. So planning is actually a future thinking for achieving goals. 2.KNOWLE DGE MANAGEMENT: Knowledge management is a discipline that promotes an integrated approach to identifying‚ capturing‚ evaluating‚ retrieving‚ and sharing all of an enterprise’s information
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Operations Review By I. A. D. (Uni Of Abdn) Apple Inc. Retail Store Executive Summary This report examines an Apple Retail store from an operations management perspective while also exploring some of the company’s strategies. It points out that Apple retail stores are a special breed when compared to the competition‚ combining good service and retail practices‚ in an original way‚ in order to achieve success. Finally‚ it recommends Apple’s business model as an exemplary approach to retailing electronics
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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Asia with 1412 stores in 69 countries‚ 324 of them in Spain with the headquarters in La Coru;a. During 2007 it opened 560 stores across the group. Zara is committed to satisfy the desires of its customers by continuously innovating the business operations to improve the experience. The ability to offer new clothes styles faster than its competitors is KEY to Zara’s market position. It offers the latest fashion in medium quality at affordable prices. It has been very successful in doing so with short
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Chapter 10 (Unit 8): Quality Control Learning Objective: * Learning Objectives: 1. List and briefly explain the elements in the control process 2. Explain how control charts are used to monitor a process‚ and the concepts that underlie their use 3. Use and interpret control charts 4. Perform run tests to check for nonrandomness in process output 5. Assess process capability * What is Quality Control? 6. A process that evaluates output relative to
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SYSTEMS AND OPERATIONS MANAGEMENT REPORT FROM: Mary Mary TO: Helen Benton Organization: Atokowa Date: 9th May 2012 Table of Contents 1. Introduction 2. Analysis 3. 4’typology 4. Input-processing 5. Output model 6. Decision making level 7. Process mapping 8. Pareto Analysis 9. Soft systems methodology 10. Rich picture 11. Root definition 12. CATWOE 13. Conclusion
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