Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
Premium Customer service
Student to be able to define and discuss the role and importance of stakeholders in an organization and their ability to influence the performance of the organization. Answer In general‚ a stakeholder can be one of two types: internal (within an organization) or external (outside of an organization). They can affect the firm’s vision and mission‚ are affected by the strategic outcomes achieved‚ and have enforceable claims on the firm’s performance. A stakeholder is typically concerned on the organisation’s
Premium Marketing Economics Management
national health insurance system was presented in the beginning of the twentieth century during President Teddy Roosevelt’s candidacy (cite). However‚ the system was not created until 1965 as President Lyndon B. Johnson signed a bill‚ establishing both Medicare and Medicaid (cite). Initially‚ Medicare served to provide health coverage and payment of doctor and hospital visits‚ dental care‚ nursing services‚ etc. (cite). At the time‚ only 56% of individuals over the age of 65 acquired health insurance
Premium Health care Health insurance United States
The Importance of Accountability Paper HCS/475 May 18‚ 2015 The Importance of Accountability Paper The profound style of experienced training provided for health care workers require an important set of distinguished guidelines of accountability and prepare administrators to handle diversified patients that could be highly affected by common human errors‚ misconduct or neglect. Health care industries are the primary financial asset throughout the nation‚ thus obtaining funds from private administrative
Premium Health care Medicine Illness
The role of education is to socialise young people into their future roles. Discuss to what extent this is true. The education system is one of the most influential institutions throughout society. Pupils from ages 5 to a minimum of age 16 are bombarded with a vast amount of knowledge‚ attitudes and skills which are acquired either through set lessons or the hidden curriculum which explains the processes involved in being ’schooled’ and the various interactions which take place whilst in school
Premium Sociology Middle class Marxism
The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading
Premium Tourism India Economy
Introduction The variation in nursing title comes with it’s own role expectations and responsibilities. As time progresses there has been a growing complexity in the delivery of services and care and driving the transition through professional growth. Education prepares for the demand of complex care needs that requires navigation‚ adaptation and integration of change into practice. Having a BSN degree can expand one’s scope of practice‚ increase opportunities‚ and enhance skills‚ competencies and
Premium Nursing Nurse Health care
HSC NOTES MAINTAINING A BALANCE • Identify the role of enzymes in metabolism‚ describe their chemical composition and use a simple model to describe their specificity on substrates. Enzymes are protein molecules that allow the body to engage in chemical reactions‚ such as metabolism. There activities can be catalytic (being able to control the rate of either increasing/decreasing chemical reaction) Enzymes have a specific shape‚ and this shape must be intact‚ otherwise the effectiveness of
Premium Enzyme Metabolism Chemical reaction
Critically outline the key aspects of globalisation and discuss the importance this has for criminology Globalization can be described as a process by which national and regional economies‚ societies and cultures have become integrated through the global network of trade‚ communication‚ immigration and transportation. It is therefore the growth of interdependence between national economies and has resulted in a trend towards global markets‚ global production and global competition. To explain
Free Globalization Multinational corporation
The roles and responsibilities For costumers to have satisfactory time using each component in the travel and tourism industry the companies would have follow and complete their role and responsibilities to make sure that both they are used for other journeys and to give the costumer the enjoyment of their holiday. Doing this would attract more visitors by the good reviews. Accommodation Accommodation is a main component in the travel and tourism industry as this where most people
Premium Tourism World Tourism Organization