Internet Customer Acquisition at Bankinter Class Discussion Questions At the time that this case was written in early 2003‚ electronic banking or e-banking was something that was immediately familiar to all banking clients‚ regardless of age‚ socio-economic status or location. All banks have embraced the Internet‚ despite the dot.com implosion for the simple reason that e-banking costs are substantially less that the costs of servicing clients’ needs through other banking channels. The challenge
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Should You Fire Your PPC Agency? A Webinar by Rob Sieracki and Perry Marshall PPC (Pay-Per-Click) Advertising is one of the different verticals of internet marketing in which businesses and companies get maximum returns for their investment. In this webinar‚ companies that seek for adequate knowledge would be able to choose and hire the right PPC agency that could help them in running online marketing campaigns or find out if their PPC agency knows what they’re doing; if not‚ should they fire
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Michael. Who’s Really on Social Network. 7 October 2006. Retrieved from http://www.futuremajority.com/node/79 Critical Mass. 2009. Retrieved from http://www.criticalmass.com/about/discover.htm Stenzel‚ Joe. CIO Best Practices: Enabling Strategic Value with Information Technology. 2007. John Wiley & Sons.
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in Figure 3.5 (pg. 74) in this regard? There is plenty to learn from the profitability and sales growth chart. To have a successful business you must have profitable sales. Increasing sales does not mean lowering the price‚ it means explaining the value that the customer is receiving for their investment. 2 Consider Figure 3.5 (pg.74) and the differences in profitability and sales growth between the three firms. Are there any other factors other than those mentioned in the text that explain the
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determining customer segmentation‚ value‚ purchasing behavior and motivation in order to better target marketing and increase sales. We can do a basic customer analysis in following steps: 1.Who are my customers? Which customers are valuable? Which aren’t? There are many ways to determine a customer’s value. One of the most accepted from is using a metric called customer lifetime value (CLV). CLV estimates how much a profit customer will contribute over his/her “lifetime”. By comparing CLVs among customers
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CLTV - CUSTOMER LIFETIME VALUE CLTV is the sum of present value of company’s future cash flows generated from its customer From the Exhibit 8 ROSEWOOD’S BRAND - WIDE CUSTOMER LIFETIME VALUE SPREADSHIT Without With Rosewood Rosewood Corporate Branding (2003) Branding Total Number of Unique Guests Average Daily Spend Number of Days Average Guest Stays Average Gross Margin per Room Average Number of Visits per Year per Guest Average Marketing Expense per Guest (systemwide) Average New Guest Acquisition
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Case: BRITA- In search of a winning strategy Some of the challenges that Brita faces are as follows: • Decline in sales since 1998. As company’s flagship brand‚ Brita was expected to contribute double digit top line growth. But in reality‚ there was approximately a 5% decline in sales every year since 1998 and this decline continued until 2006. • Faced the problem of losing customer faith in the Brita brand. Brita had slowed established a string brand position among consumers over the ten year
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Alfred believes that by including a $5 dog toy with each shipment he can increase the number of purchasing customers in period 1 and each subsequent period by 25%. If this is true‚ what would be the new CLV? QUESTION 6: Alfred believes that by including a $5 dog toy with each shipment he can increase the number of purchasing customers in period 1 and each subsequent period by 25%. If this is true‚ what would be the new CLV? 0.00 is INCORRECT. Time: 0 min‚ 6 sec THE ANSWER AND EXPLANATION
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to measure what is called “Customer Lifetime Value” (CLV) – the present value of the likely future income stream generated by an individual purchaser. “For many companies‚ their whole business revolves around trying to understand which customers are worth keeping and which aren’t‚” says Wharton marketing professor Peter Fader‚ who used the mail order example above in a recent co-authored paper entitled‚ Biases in Managerial Inferences about Customer Value from Purchase Histories: Intuitive Solutions
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■ The Brita Products Company ◎ SWOT Analysis Strengths Market leader in pitcher filter category‚ strong brand image Large retail distribution system‚ presence in multiple channels (“Class to Mass”) Loyal customer base‚ repeated purchasing replacement filters Strong advertising and brand image‚ waterfall equals good‚ clean taste Weakness Slowing growth in pitcher market Lack of product diversity Change in customer preferences‚ deficient attention paid to health concerns
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