Muslim University‚ AMU. Manager (System / Maintenance) NACIL (I) Correspondence Address: Dutt Niwas‚ 809 Sector 17 A Gurgaon 122001 Haryana – 122001 INDIA e-mail : vrdutt@indianairlines.co.in Ph. (R) 0091 124 2397809 Mobile : +919818207809 & Dr. S C BANSAL Associate Professor Indian Institute of Management Lucknow – 226 013 (India) e-mail: bansal@iiml.ac.in Ph. 0091 522 2736637 2 CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN
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called “mixed fleet” on certain routes‚ earning £17‚000 a year on average compared with £29‚000 for existing Heathrow cabin crew. That programme should yield £160m annual savings within a decade.“I think there is no question that it is a victory for British Airways but it comes at a cost‚” said Douglas McNeill‚ at Charles Stanley Securities.Andrew Lobbenberg at RBS said “the economics of the dispute were won by BA about nine months ago” and it had gained “the credibility of being firm”. | Unread (Ft
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relationship between Knowledge Management and Leadership; along with creating a successful organizational goal within Southwest Airlines. The mission statement of Southwest Airlines declares that” the company is dedicated to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit”(Southwest Airlines). Southwest Airlines pledges a commitment to provide its employees a stable work environment with equal opportunity to learn and for personal
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Change is imminent in the healthcare profession because of various advancement including medical and technological. Nurses must readily adapt and be able to continue to safely‚ effectively and compassionately take care of their patients. Change may be defined as an “alteration to make something different.”(Huber‚ 2010‚ p. 56) A planned change may be defined as a “process of intentional intervention to create something new.”(Huber‚ 2010‚ p. 56)This includes implementing new concepts or programs that
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Organizational Change Introduction In undertaking any change project in an organization it is imperative that business executive understand that properly tailored coordinates and strategically sound routes are paramount to the success of the project from its planning phase to its execution phase. Linda Ackerman Anderson and Dean Anderson have formulated the nine-phase change model that when implemented properly is a powerful tool in helping organizations better tailor their change strategic plans
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Alaska Airlines Strategic Management Model Linda Gay Cahill Table of Contents: Strategic Profile Company Introduction 3 Strategic Analysis PEST Analysis (Political‚ economic‚ social & technological factors) 4 Resource-Based View 6 Value Chain Analysis 8 SWOT Analysis 11 Strategy recommendations 13 References 14 Company Introduction Alaska Airlines is the ninth–largest U.S. airline based on passenger traffic and is the dominant
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Importance to economy The revenue of international airlines industry has increased from 476 billion USD in 2009 to 567 billion USD in 2011‚ a 9.3% year-on-year increase. This industry employs 56.5 million workers and accounts for US $2.2 trillion of the global GDP. Indian Aviation industry contributes to 0.5% of the India’s GDP and generates 1.7 million jobs. Technological Trends Major cost items for airlines are fuel‚ labour and maintenance. Airlines are able to reduce the cost/increase profit by
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Behavior Change Theories and Planning Models Melinda Green HCA 331: Introduction to Health Care Education Instructor: Sandra Gaston December 22‚ 2014 For this assignment I will describe the difference between theories and models. Why it is important to use theories in health education. Then I will describe the socio-ecological approach and which levels can be applied to reasoning. Then provide a description of behavior change theories. Then provide information regarding one theory from
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------------------------------------------------- SriLankan Airlines From Wikipedia‚ the free encyclopedia | This article may be written from a fan ’s point of view‚ rather than a neutral point of view. Please clean it up to conform to a higher standard of quality‚ and to make it neutral in tone. (January 2012) | SriLankan Airlines | | IATA UL | ICAO ALK | Callsign SRILANKAN | | Founded | 1947 (as Air Ceylon) | Commenced operations | July 1979 | Hubs | * Bandaranaike
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This is the historic background of an American Airline company called the Southwest Airlines Co. based in Dallas which still exists and operates with great success between 57 cities in 26 states of the US‚ by over 300 airplanes ‚ providing primarily short-haul‚ high frequency‚ point to point‚ low fare service . Through this essay we will see an analysis of the company ’s advantages and disadvantages through a SWOT Analysis. We will try to localize the problems of the company at the time and in the
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