Management | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE MUHAMMAD ALIYU 099119391 May 22‚ 2012 MUHAMMAD ALIYU 099119391 May 22‚ 2012 TABLE OF CONTENTS 1.0 INTRODUCTION 2 2.0 THE SERVICE CONCEPT OF BRITISH AIRWAYS 3 2.1 THE
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1(a): Disembarkation and Transit processes Passport and visa requirements General immigration procedures Once passengers have arrived from their journey to Heathrow airport‚ they go through immigration and immigration officers will check their passports and visas to make sure that only those who have a right to enter the country do so. The immigration process can be extremely quick if the flight is between two European Union countries. However‚ non-EU resident enter through a different channel
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Why service quality is important in airlines An airline is a company that offers air transport for passengers and freight. Airlines vary widely in size‚ from small companies with only one or two planes to huge multinational companies. While the industry initially grew slowly‚ these companies began to take off in a major way after World War II‚ thanks in part to large numbers of returning aviators. By the 1990s‚ air travel had become ubiquitous. For passengers the advantages could be; 1
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Cabin Crew—selling techniques Creating a positive image Creating a positive image is an important part of being in the airline industry. I have chosen to look at Virgin Atlantic. To create a positive image their staff must be smart and well presented at all times‚ which means having clean and ironed uniform that is worn to the specification outlined by the airline. This means all staff will look professional. They must also have hair that is tidy and groomed and minimal jewelry or tattoos on
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December 2011 Business English Intermediate Level What are the main reasons of airline companies to form alliances and how the three negotiating parties of the film may benefit from this alliance according to the agreed catering arrangements? Alliance is one of the most popular forms of companies’ integration in the airline sphere. An airline alliance is an agreement between two or more airlines to cooperate on a substantial level. The special feature of alliance is that companies stay independent
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Porters Five Forces Model & the Airline Industry Robert Warren 6/11/2011 Abstract Having conducted research on Porter’s Five Forces Model and the current business climate of the airline industry‚ I will be analyzing the industry using the Five Forces Model. Porter’s Five Forces model is a highly recognized framework for the analysis of business strategy. Five forces are derived from the model that attempts to determine the competitive intensity‚ competitive environment and overall
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Boeing brings its customers on board What problems do you think might be associated with bringing customers together in the way that Boeing did? * * Even though there advantages in talking to customers in the formal way‚ well I think there will be a lot of problem that might associated with bringing customers together in the way that Boeing did. * As they maintained close involvement with its customers‚ they will face lots of problems. Detailed customer knowledge and focus that
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Strategic decision-making is an ongoing process that involves creating strategies to achieve goals and altering strategies based on observed outcomes. Strategy is defined as the long-term direction and scope of an organization to achieve competitive advantage through the configuration of resources within a changing environment for the fulfillment of stakeholder’s aspirations and expectations. The strategic decision by Virgin Atlantic to pull out of Kenya was because of the hard economic environment
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Executive summary We have analyzed the existing booking policy of TransAtlantic Airlines and identified potential cost saving. The implementation of the suggested new booking policy would lead to reduction of total expected costs per flight on average by £8‚100. Furthermore‚ the new policy would increase the predictability of total costs per flight. With 90% confidence new costs will be in a range £750 and £4‚800 as compared to the current range of £1‚900 to £20‚300. The comparative description
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Ryanair and Virgin Atlantic Both of them are recent creations in airline transport business‚ they started life in competition with major national flag carrier airlines and grew to be major challengers to these established companies. Virgin Atlantic’s air transport business originated in the long-haul‚ mainly transatlantic market which might be highly profitable but is also extremely competitive. It attracts passengers by offering a superior experience and is firmly positioned at the quality
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