Introduction A customer is a person who gets some kind of a service or buys a product. This article highlights what are customers and their needs and what do they look when receiving a service‚ the benefits of providing excellent or high quality satisfaction to the customers who receives services. Customer is a person who comes with a need or a want to be fulfilled. Fulfilling this specific need is called customer service. In general needs of human beings are categorized by Abraham Maslow into
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Customer Care In todays competitive environment‚ the issue of customer relations has become ever more important. With such wide choices available to the customer‚ the slightest dissatisfaction can easily result in customer taking their business else where. There are many methods available for an organisation to establish and maintain positive relationships with customer to help them retain their business. Communication is one of the most important methods as it covers many aspects of customer
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Customer Relation @ Tiger Airways Indra Adhikari Bader Alfuntukh Abdulaziz Binzamil July 2014 0 Table of Content 1. Introduction ........................................................................................................ 2 2. Financial situation ............................................................................................... 2 3. Positioning of Tiger Airways ...................................................
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1.0 Introduction Abu Dhabi‚ Etihad Airways‚ the national airline of the United Arab Emirates to conduct function was established in 2003. "Etihad" is Arabic‚ is a shortened form of the United Arab Emirates. It’s headquartered in Khalifa City in Abu Dhabi during the major airlines Abu Dhabi International Airport operating from the base. Besides passenger transportation‚ Etihad Airways‚ and its Etihad Crystal Cargo offers cargo services sector. It is a relatively new company Skytrax in 2009 (Skytrax)
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Analysis of case study Tender care diaper Suggested Strategy-Diaper Rash Strategy Break even analysis of the three strategy Diaper Rash strategy 1 No of Doctor and Nurses in USA 400‚000 2 No of Doctor and Nurses in California 11%*400000 44000 3 Mailing List($60/1000) 2640 4 Cost to print and mail a broucher cover letter and post card($250/1000) 11000 5 Sample Diaper $400/1000 17600 6 Demonstration Cost $6 Per 2.5 doctor 105600 7
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Jet Blue Airways; Managing Growth 1. Jet Blue´s Business- level strategy; value and cost drivers Jet Blue uses to create and maintain ist competitive position Founded by the discount airline veteran David Neeleman in 2000‚ JetBlue Airways has quickly become one of the largest discount airlines in the United States. Starting primarily by serving the East Coast‚ the airline has since expanded throughout the country and entered the international market. The reasons for its early success are
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Background of JetBlue Airways JetBlue Airways Corp. is one of the major American low-cost airline and one of the best examples of a succeeding business because of excellent customer service based on low operating cost relative to the superior product offering (offer a product superior to competitors at affordable prices). JetBlue is established in 1999 by David Needleman and commenced operation only February 11‚ 2000 with new Airbus A320 aircraft operating between Buffalo and Ft. Lauderdale (Nasdaq
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Introduction Tiger Airways is a company that based in Singapore‚ which founded in 2003 and started operations after the half passed of 2004. Tiger Airways is the subsidiary company of Singapore Airlines and it was the first Budget airline that went into Changi Airport (Changiairport.com‚ 2014). Within two years of operation‚ Tiger Airways has successfully flews 1.2 millions of passengers and achieve a major growth of 75% in 2006. Followed by‚ the business then expanded into Australia in 2007 and
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Group report Strategic Vision for AirTran Airways? New Strategy for AirTran Airways? (4228 Words) Executive Summary On September 27‚ 2010‚ a merger of AirTran Airways and Southwest Airlines‚ two major low-fare carriers in the U.S‚ was officially announced and lead to a nearly-establishment of a “most competitive low-fare airlines”. The U.S Airlines industry had grown in competitiveness since “the deregulation act” in 1978‚ seeing increasing entry of new carriers into the industry and continuous
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congestion and elevated upper venous pressures. These require urgent intervention if associated with symptoms suggesting airway compromise (i.e.‚ dyspnea‚ orthopnea‚ cough‚ stridor‚ hoarseness) or cerebral edema (i.e.‚ head fullness‚ headache‚ nausea‚ lightheadedness‚ syncope‚ distorted vision‚ altered mental status). The rapidity of progression of symptoms‚ presence of airway compromise‚ and neurological symptoms are important in triaging the patient for detailed evaluation for etiology versus an
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