Journal of Case Research Volume II Issue 02 Communicating in a Crisis and the Role of a Business Leader: The Case of Jet Airways Payal Mehra1 Jet Airways: Background Jet Airways (India) Private Limited was a reputed private airline in India with an average fleet age of 4.45 years. Jet flew to 63 destinations spanning the length and breadth of India and beyond‚ including New York (both JFK and Newark)‚ Toronto‚ Brussels‚ London (Heathrow)‚ Hong Kong‚ Singapore‚ Kuala Lumpur‚ Colombo
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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MANAGEMENT FINANCIAL CONTENTS (INCLUDING CORPORATE GOVERNANCE) INTERESTED PERSON TRANSACTIONS MATERIAL CONTRACTS USE OF PROCEEDS FROM INITIAL PUBLIC OFFERING AND RIGHTS ISSUE SHAREHOLDERS’ INFORMATION NOTICE OF ANNUAL GENERAL MEETING PROXY FORM tiger airways holdings limited annual report 2012 financial year ended 31 March 2012 1 CORPORATE INFORMATION BOARD OF DIRECTORS Mr. Joseph Yuvaraj Pillay Independent Director and Chairman Mr. Chin Yau Seng Executive Director and CEO Ms. Rachel Eng Yaag
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Jet Airways (India) Ltd. is an airline based inMumbai‚India‚ operating domestic and international services. It operates over 355 daily flights to 43 destinations across the country and 15 overseas. Its main base is Chhatrapati Shivaji International Airportin Mumbai. Jet Airways other major hubs are located at Indira Gandhi International Airport‚Delhi‚Anna InternationalAirport‚ Chennai‚ NetajiSubhashChandraBose InternationalAirport‚ Kolkata‚ BangaloreInternationalAirport‚ Bangalore‚ and BrusselsAirport
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QATAR AIRWAYS Introduction: Qatar Airways is the national airline of the State of Qatar. It is considered as one of the major leading airlines in the world today. Qatar Airways began its operations in 1994‚ but only as a small low cost airline. Due to the guidance and wishes of The Emir of Qatar‚ Sheikh Hamad Bin Khalifa Al Thani‚ Qatar Airways was re-launched in 1997 with a vision of making it into an International Airline with excellent standards of service. From then on Qatar Airways has become
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they systematically contribute to enterprise goals. An organization consists of people whose specialized tasks are coordinated to contribute to the organization’s goals. The usual way of depicting an organization is with an organization chart. It shows the structure of the organization; specifically‚ the title of each manager’s position and‚ by means of connecting lines‚ who is accountable to whom and who is in charge of what area. The organization chart also shows the chain of command (sometimes called
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A Hierarchical Taxonomy of Leadership Behavior: Integrating a Half Century of Behavior Research Gary Yukl Angela Gordon University at Albany‚ Tom Taber State University of New York‚ Albany‚ NY A major problem leadership research and has been lack of agreement about which theory behavior categories are relevant and meaningful. It is difficult to integrate findings from five decades of research unless the many diverse leadership behaviors can be integrated in a parsimonious and meaningful
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Sprint is now organized around three major divisions - one focused on individual (consumer) customers‚ one focused on business customers‚ and one focused on its local telephone service (for both residential and small business customers). Sprint offers an extensive range of innovative communication products and solutions‚ including global IP‚ wireless‚ local and multi-product bundles. A Fortune 100 company with more than $27 billion in annual revenues in 2004‚ Sprint is widely recognized for developing
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GEL Assessment 2/ 9020445 /Jan-13/2 PART 1 On Wednesday 09th January 2013‚ Qatar Airways CEO Akbar Al Baker announced that the first commercial flight using the new Jet Fuel (GTL-Gas to Liquid) would fly from Doha to London. (http://www.qatarairways.com/english_global/pressrelease.page?pr_id=pressrelease_pressrelease_20130109) These words came from a man who had taken Qatar airways from a fleet of 4 aircrafts in 1997 to one of the fastest growing airlines in the world. In 2011 it reached 2
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Non-Hierarchical Cluster Analysis Non-hierarchical cluster analysis (often known as K-means Clustering Method) forms a grouping of a set of units‚ into a pre-determined number of groups‚ using an iterative algorithm that optimizes a chosen criterion. Starting from an initial classification‚ units are transferred from one group to another or swapped with units from other groups‚ until no further improvement can be made to the criterion value. There is no guarantee that the solution thus obtained
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