Journal of Case Research Volume II Issue 02 Communicating in a Crisis and the Role of a Business Leader: The Case of Jet Airways Payal Mehra1 Jet Airways: Background Jet Airways (India) Private Limited was a reputed private airline in India with an average fleet age of 4.45 years. Jet flew to 63 destinations spanning the length and breadth of India and beyond‚ including New York (both JFK and Newark)‚ Toronto‚ Brussels‚ London (Heathrow)‚ Hong Kong‚ Singapore‚ Kuala Lumpur‚ Colombo
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innovate is to die” (Freeman‚ 2005‚ p.266). We could define the innovation as “… (innovation) life cycle is an S-shaped logistic curve consisting of three distinct phases: emergence (the development of the product or service‚ its manufacturing capabilities‚ and its place in the market)‚ growth (where the product family pervades the market). and maturity (where the market issaturated and growth slows)” (William G. Howard‚ 1992). The satisfaction of customers are unlimited‚ they always want new products
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Process Capability A process is the value-added transformation of inputs to outputs. The inputs and outputs of a process can involve machines‚ materials‚ methods‚ measurement‚ people‚ and the environment. Each of the inputs is a source of variability. Variability in the output can result in poor service and poor product quality‚ both of which often decrease customer satisfaction. It is necessary to analyze the amount of common cause variation present in an in control process. Process capability is the
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What are capabilities? What must firms do to create capabilities? Capability is a capacity for a set of resources to integratively perform a stretch task. It represents the identity of the firm as perceived by both its employees and customers. It is the firm’s ability to perform better than competitors using a distinctive and difficult to replicate set of business attributes. The organization’s capability is comprised of three core assets – physical capital‚ including all tangible assets; technology
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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Jet Airways (India) Ltd. is an airline based inMumbai‚India‚ operating domestic and international services. It operates over 355 daily flights to 43 destinations across the country and 15 overseas. Its main base is Chhatrapati Shivaji International Airportin Mumbai. Jet Airways other major hubs are located at Indira Gandhi International Airport‚Delhi‚Anna InternationalAirport‚ Chennai‚ NetajiSubhashChandraBose InternationalAirport‚ Kolkata‚ BangaloreInternationalAirport‚ Bangalore‚ and BrusselsAirport
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QATAR AIRWAYS Introduction: Qatar Airways is the national airline of the State of Qatar. It is considered as one of the major leading airlines in the world today. Qatar Airways began its operations in 1994‚ but only as a small low cost airline. Due to the guidance and wishes of The Emir of Qatar‚ Sheikh Hamad Bin Khalifa Al Thani‚ Qatar Airways was re-launched in 1997 with a vision of making it into an International Airline with excellent standards of service. From then on Qatar Airways has become
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Negative Capability ’The concept of Negative Capability is the ability to contemplate the world without the desire to try and reconcile contradictory aspects or fit it into closed and rational systems.’ Keats was a romantic poet‚ full of intense passion and desire‚ yet shy and reserved. He was a young man with all the determination and melancholy of a teenager on a romantic quest to be among the English poets when he died. He is an inspiration to all of us‚ full of colourful language and imagination
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GEL Assessment 2/ 9020445 /Jan-13/2 PART 1 On Wednesday 09th January 2013‚ Qatar Airways CEO Akbar Al Baker announced that the first commercial flight using the new Jet Fuel (GTL-Gas to Liquid) would fly from Doha to London. (http://www.qatarairways.com/english_global/pressrelease.page?pr_id=pressrelease_pressrelease_20130109) These words came from a man who had taken Qatar airways from a fleet of 4 aircrafts in 1997 to one of the fastest growing airlines in the world. In 2011 it reached 2
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QATAR AIRWAYS Qatar Airways has undergone a phenomenal expansion period‚ with an average of 35% growth year-on-year for the past 10 years. the airline has garnered many awards and accolades‚ becoming one of only six airlines worldwide to have been awarded a 5-star rating by Skytrax‚ an independent aviation industry monitor. Facts about Qatar Area | 11‚437 km2 | Population 2007 | 907‚229 est. | GDP per capita | $29‚400 (2006 est.) | GDP Growth rate | 7.1% (2006 est.) | Unemployment
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