Contents Introduction-The need for change .................................................................................................................................... 2 1. Resistance to change ............................................................................................................................................ 2 2. OD Practioners ...............................................................................................................................
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The Resistance to Change Against better judgment‚ moral correctness‚ or just plain logic‚ it is in human nature to resist change. Throughout history it has been shown that there will always be a great deal of resistance to change‚ even if that change may be positive. Sometimes to resist is not voluntarily chosen‚ and varying levels of resistance can depend on the subject. There are times in everybody’s lives where they resist due to personal reasoning; the way they were raised‚ culture‚ and tradition
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Effects of Resistance on Organizational Learning Introduction It is indisputable whether resistance and learning are two important issues contemporary organizational leaders have to manage. While both concepts have received considerable attention in academic research‚ albeit with little consensus on their conceptual underpinnings‚ there is still a dearth of systematic research on the actual effects of resistance on organizational learning. However‚ due to its supposed role in hindering organizational
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Resistance to change may be categorized into three groups of factors (Mabin‚ Forgeson & Green‚ 2001): organizational‚ group and individual. Organizational factors are caused by threats presented by unknown or unwelcome organizational structure and process change and threats induced by the environment inside or outside of the organization. Group cohesiveness and social norms under threat and participation in decision-making not properly attended would trigger resistance to change. Individual factors
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Changing the Culture at British Airways Changing the Culture at British Airways The British Airways case study was a very interesting case to read. It proves that not all people can be leaders‚ especially the chairman‚ board and chief executives of British European Airways (BEA) and British Overseas Airways Corporation (BOAC.) According to the case study of British Airways‚ the life at the “old” British Airways was “bloody awful” (Changing the Culture of British Airways‚ 1990‚ p. 1). There
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on British Airways Strategies 22 10.0 BCG GROWTH-SHARE MATRIX 23 10.1 Strategy Implementation on British Airways 24 11.0 Strategic leadership 25 11.1 Corporate governance: 25 EXECUTIVE SUMMARY The main aim of this report was for the purpose of producing s strategic plan using theories of strategic management for British Airways that can be implemented over the next three year period. At the same time‚ being the United Kingdom’s leader in airline operations‚ British Airways has
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how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
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Changing the Culture at British Airways Question #1 Life at “old” British Airways lacked a unifying corporate culture. The 1971 merger of British European Airways (BEA) and British Overseas Airways Corporation (BOAC)‚ by the British Airways Board‚ only succeeded in putting an umbrella over two separate mature entities. The focus of the BEA had been to build a European airline infrastructure. BOAS was an innovator and pioneered the first jet passenger service. Neither company was concerned with
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Body1. History of British Airways22. Current strategic situation….42.1 Internal analysis42.2 External Analysis52.3 SWOT82.4. Current strategy93. Potential Strategic options124. Recommended strategic direction with rationale164.2 Strategy Evaluation175. Identification of critical success factors186. Performance measurement criteria197. Conclusion218. Bilbliography249. References24Executive SummaryThe main aim of this report is to undertake a review and analysis of British Airways. It is UK’s leading
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Resistance at organizational change How resistance appears There are various forms of resistance. It is important to know what the reasons and consequences are. What gives strength to resist and where does it come from? Past events Resistance can be the result of bad experience in past events
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