INTRODUCTION British Airways is one of the fastest growing airlines in the world. It has grown by its own leadership qualities and unique culture. Bob Ayling‚ Chief Executive implemented changes in the organization without getting support from its employees. He thought a change is necessary‚ even when BA was making record profit‚ because in the long run some decision has to be made. On one side he tried to raise staff morale by reinventing training programmes and by building a hotel at Heathrow
Premium Management Leadership
KEL028 SUNIL CHOPRA Six Sigma Quality at Flyrock Tires Susan Douglas‚ vice president of quality at Flyrock Tires‚ was wondering how to explain the value of Six Sigma quality to the people within her organization. Flyrock‚ a major manufacturer of tires in the United States‚ had five manufacturing facilities where tires were made and another 20 facilities for various components and material used in tires. Quality had always been emphasized at Flyrock‚ but lately quality was a bigger issue because
Premium Tire Process capability Six Sigma
project. 1. Executive Summary This project illustrates an approach to address the complexities faced by beverage industry by identifying critical supply chain activities which indirectly affect Customer Satisfaction. The solution is based on Six Sigma implementation through DMAIC Approach at these critical nodes. It has been established through various experiments that Customer Loyalty & Retention is very low in such industry; hence the customer satisfaction is directly affected by product
Premium Process capability Control chart Six Sigma
Chapter 1: 1. Changed the European logistics structure from a local viewpoint to a greater overall European level. To improve the company’s logistics‚ they began structuring for a centralized European planning function. With the new function‚ the process would begin by obtaining sales forecasts from each local market‚ monitor finished goods stock levels at each DC and develop production plans and stock movement schedules to drive the flow of finished goods to DCs to ensure a higher service level
Premium Inventory Meat Supply chain management
Six Sigma is a very disciplined total quality methodology that all companies should adopt because following the Six Sigma strategy helps identify and remove cause of defect and errors in business processes and manufacturing. Burger King is a company that needs to adopt Sigma into their strategic planning process because this will improve the company’s relationship with their consumer and help bring the company on the same level with McDonald’s. This paper will discuss why Six Sigma is the best methodology
Premium Six Sigma Management Strategic management
Journal of Operations Management 21 (2003) 193–203 Six Sigma: a goal-theoretic perspective Kevin Linderman∗ ‚ Roger G. Schroeder1 ‚ Srilata Zaheer2 ‚ Adrian S. Choo3 Curtis L. Carlson School of Management‚ University of Minnesota‚ 3-150 CarlSMgmt Building‚ 32-19th Avenue South‚ Minneapolis‚ MN 55455‚ USA Received 18 April 2001; accepted 2 May 2002 Abstract Six Sigma is a phenomenon that is gaining wide acceptance in industry‚ but lacks a theoretical underpinning and a basis for research other
Premium Six Sigma
INTRODUCTION TO SIX SIGMA CONTENT FLOW… Understanding Six Sigma Definition World at Six Sigma examples Six Sigma Scale Why Six Sigma Six Sigma Methodologies & Tools Define Measure Analyze Improve Control WHAT’S IN A NAME? Sigma is the Greek letter representing the standard deviation of a population of data. Sigma is a measure of standard deviation (the data spread) σ μ SIX SIGMA IS … A statistical concept that measures a process
Premium Six Sigma Standard deviation Normal distribution
determining the best improvement strategy? The healthcare entity that I would focus on would be a healthcare clinic. The Six Sigma approach that Sandra chose can be effective in the healthcare clinic. The Six Sigma approach can be used for straight statistic numbers or practical numbers. The performance in how the data is processed can be improved through the Six Sigma approach. This will help to ensure that all the requirements of the patients are achieved throughout the
Premium Health care Health care provider Medicine
3 Executive Summary ……………………………………………………………………….……4 About John Deere…………………………………………………………………...…….…….5 Lean Six Sigma…………………………………………………………………………….…..6-9 Figure 1: What is Lean Six Sigma…………...…………………………………………6 Figure 2: The John Deere Strategy: Measures………..……..……………………....7 Figure 3: Lean Six Sigma Benefit: Develops Effective People……………….…….8 Implementing Lean/Six Sigma ………………………………………………………….......9-13 Figure 4: The Perils of Running Lean…………………………………………..……12 LSS processes Improvement…………………
Premium Lean manufacturing Manufacturing
Operations and Supply Chain Management ESMT Case Study British Airways: A Journey in Procurement Transformation Q1 In the case what are the challenges faced by the procurement group in coming 2 years ahead? There are several challenges the procurement group faced between 2004 and 2006. First of all‚ keeping up with the success of the past years‚ especially the cost and performance improvements and also keeping investors happy (constant increase of share price since the beginning of 2003)
Premium Management Supply chain management Supply chain