Automatic Customer Segmentation for Social CRM Systems Adam Czyszczoń and Aleksander Zgrzywa Politechnika Wrocławska‚ Faculty of Computer Science and Management‚ Institute of Informatics‚ Wybrzeże Wyspiańskiego 27‚ 50370 Wrocław‚ Poland {adam.czyszczon‚aleksander.zgrzywa}@pwr.wroc.pl http://www.zsi.ii.pwr.wroc.pl Abstract. This paper attempts to address the problem of the automatic customer segmentation by processing data collected in Social Customer Relationship Management (Social CRM)
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Knowledge is More Powerful than Power There are many ways to be a leader‚ someway leads to a good future; someway is a dead ending. "People ask the difference between a leader and a boss.... The leader works in the open‚ and the boss in covert. The leader leads and the boss drives." (Theodore Roosevelt). Like what Roosevelt said‚ leader and boss are different. Leader means use knowledge and skill let people follow and boss means use power let people follow. Creon and Prospero are the leaders in
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FACULTATEA DE ADMINISTRAREA AFACERILOR (CU PREDARE IN LIMBI STRĂINE) SESIUNEA DE COMUNICĂRI ȘTIINȚIFICE STUDENȚEȘTI Knowledge Management COORDONATORI‚ Prof. Univ. Dr.‚ Marta-Christina‚ SUCIU Asist. Univ. Dr.‚ Mina‚ FANEA-IVANOVICI AUTORI‚ Mădălina‚ CERCELARU Alexandru‚ CIOACĂ Diana‚ CIORICEANU Antonia‚ CORDOȘ Michael‚ DIACONESCU GRUPA 112 BUCUREȘTI KNOWLEDGE MANAGEMENT Authors: Mădălina Cercelaru‚ Faculty of Business Administration‚ First year of study
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Queen’s KBE Centre for Knowledge-Based Enterprises 1 WORKING PAPER WP 02-09 KNOWLEDGE SHARING IN A CROSS-CULTURAL SETTING: A CASE STUDY Dianne Ford Dr. Yolande Chan Queen’s University at Kingston April 2002 Queen’s KBE Centre for Knowledge-Based Enterprises 2 Knowledge Sharing in a Cross-Cultural Setting: A Case Study Dianne P. Ford Yolande E. Chan1 Queen’s School of Business Queen’s University e-mail: dford@business.queensu.ca Authors’ Vitae Dianne P. Ford received her B.A. Honours
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Levendary Café is a successful chain café that is comprised of 3‚500 domestic stores. This chain was distinguished by two elements: wholesome soups‚ salads‚ and sandwiches using high quality ingredients‚ and a commitment to service in a comfortable‚ friendly environment. (1) The chefs were all classically trained and many were from top culinary schools‚ like the Culinary Institute of America. These chefs took pride in what they created‚ and the food they created was designed to be gourmet. Customers
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Sociolog~of Knowledge and its Consciousness The Sociology of Knowledge and Its Consciousness t 1 By Theodor W. Adorno Robert Merton‚ C. WrightMills et al. repeatedly complained that the sociology of knowledge failed to solve its centralproblem of specifying the nexus between social and cognitive structures. Nonetheless‚ this field has remained limited to techniques of content analysis and correlation studies whilefailing to explain these categories and correlations other than by recourse tofunctionalist
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Mary-Joy C. Duffy The Power of Self-Knowledge COR3000 Education‚ Self & Community John F. Kennedy University Summer 2011 Of all the readings in the class‚ the one thread that keeps coming back to me is the importance of self-knowledge. I will be presenting that with self-knowledge‚ we have the power to heal our bodies‚ help nullify suffering due to the adversities what we experienced in life and lastly‚ how self-knowledge can help us communicate effectively. First‚ I would like to speak
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FOUNDATIONS OF KNOWLEDGE BECOMING A CRITICAL READER OF QUANTITATIVE RESEARCH RE-SEARCH methodical investigation to seek answers that involve explanation and understanding Positivism – falsification and replication all research has flaws limited resources & ‘the least worst option’ is research ‘fit for purpose?’ research is presented as if ‘fit for purpose’ facts‚ findings and critical reading Tim Hartford – but there are more Ben Goldacre (Guardian)‚ Seife (Proofiness) WHY
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What Is Knowledge Management? Knowledge Management is one of the hottest topics today in both the industry world and information research world. In our daily life‚ we deal with huge amount of data and information. Data and information is not knowledge until we know how to dig the value out of of it. This is the reason we need knowledge management. Unfortunately‚ there’s no universal definition of knowledge management‚ just as there’s no agreement as to what constitutes knowledge in the first place
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GTZ READER: Knowledge Management and Knowledge Systems for Rural Development Knowledge Management and Knowledge Systems for Rural Development By: C. G. Hess‚ Consultant‚ mail@carmen-hess.de; May 2006 In: READER: GTZ Knowledge Management. GTZ Sector Project Knowledge Systems in Rural Development‚ www.gtz.de/agriservice Introduction Knowledge Management Knowledge Management (KM) is a relatively novel management concept. It has been pushed by the rapid developments of Information and Communication
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