PGBM03 OPERATIONS MANAGEMENT Module Guide & Study Material Pack Module Leader: Dr Tie Xu SUNDERLAND BUSINESS SCHOOL PGBM03 OPERATIONS MANAGEMENT Welcome to PGBM03 Operations Management This module is designed to give an introduction to that part of the organization which is responsible for creating and delivering its products and services. Organizations only continue to exist if they meet their customers’ requirements. Whilst “Marketing” has the role of identifying these requirements
Premium Management
Journal of Operations Management 20 (2002) 419–433 Effective case research in operations management: a process perspective I. Stuart∗ ‚ D. McCutcheon‚ R. Handfield‚ R. McLachlin‚ D. Samson Faculty of Business‚ University of Victoria‚ P.O. Box 1700‚ Victoria‚ BC‚ Canada V8W 2Y2 Received 8 August 2001; received in revised form 26 October 2001; accepted 11 March 2002 Abstract Despite many calls for case-based operations management research‚ the successful publication rate of such articles
Premium Research Scientific method Case study
operation management • Executive Summary Operation management is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Somerset furniture company’s global supply chain was getting lose its competitive edge and even faced shipments delayed by as much as 40%. The company prides itself on customer service and fears that late deliveries to its customers would harm its credibility and result in lost customers and excessive
Premium Supply chain management Management Supply chain
OPERATIONS STRATEGY Instructor: Gad Allon Contact: g-‐‑allon@kellogg.northwestern.edu Class 1 Description Framework for operations strategy Tailoring operations strategy Investor/External view of operations: - Operations Forensics - Linking to Financials (ROIC tree) Asset strategy‚ operational hedging and risk mgmt. Sourcing strategy: Global networks and offshoring Strategic sourcing and supplier relations Reading
Premium
QMDS311-001 OPERATION MANAGEMENT a) Introduction The company that our group chose to study is City of Dreams Macau (COD)‚ which is located in Macau Cotai coherent highway. COD is a diversified entertainment resort‚ which contains a rich set of entertainment‚ grand hotel accommodation‚ international cuisine‚ internationally renowned brands as well as casino. Luckily‚ we found a manager in entertainment and progress department of this company to help us conduct an interview. The information
Premium Problem solving The Reward Problem
Running head: OPERATIONS SERVICE MANAGEMENT Operations Service Management Name: Institution OPERATIONS SERVICE MANAGEMENT Introduction Operations management is the process by which the managers in an organization ensure that all the services delivered by the organization are efficient using as little resources as possible. The essay uses the electronic business as the example in this case. Service people are the members of staff that help to attend to the clients or customers. In short
Premium Customer service Service system Customer
Operations management refers to the complex set of management activities involved in planning organizing leading‚ and controlling an organization’s operations. At one time‚ operations management was considered the backwater of management activities – a dirty‚ drab necessity. This view has changed in recent years‚ as more and more managers realize how operations can be a “beehive” of activity with major financial consequences for any organization. For instance‚ to support the work of Johns Hopkins
Premium Management
Using the Quick-Fill • Before filling‚ always ensure the rifle is unloaded and the safety catch is on. • If the buddy bottle is empty‚ cock the rifle before filling. • Insert the filling adaptor into the filling port‚ and push it home. • Make sure the bleed screw on the charging unit is closed‚ and then open the air bottle valve slowly. • Slowly fill the rifle to the maximum recommended charge pressure‚ and close the valve. Allow a few minutes for the pressure to settle. If necessary
Free Firearm Valve Gun
Teresa McGuinness CELTA: Assignment 1- Learner on the Focus Part 1 Overview The International House Intermediate class is a mixed genre class‚ with student ranging in age from 25 to 50+ years old. It contains a combination of abilities and levels from lower intermediate to higher imediate. Class Profile The first language of the students varies; covering such native languages as France‚ Spanish‚ Italian‚ Mexican‚ Arabic‚ Somalia‚ Portuguese and Russian. The students have a wide knowledge
Free Second language Language acquisition French language
Focus on the learner 1. The learner’s background 1.1. The learner (will be also referred to as “the student”) comes from Paris‚ France. He is a twenty-five year old male and he came to Australia two weeks ago. Back in France the learner worked as a children’s educator‚ and his current aspirations are to learn English well enough to find a job in education sector in Australia. 1.2. The student learned English at school‚ where the approach was teacher-centered with a lot of grammar and few opportunities
Premium Learning Experiential learning Education