to improve quality in universities. II/ Literature Review 1. The Balanced Scorecard The Balanced Scorecard (BSC) is a system of measurement which was first introduced by Robert S. Kaplan and David D. Norton in 1992. Main feature of BSC is that it uses both financial and non-financial measures to build a complete view related the company’s performance (Kaplan and Norton‚ 1992; 1996a). The BSC has been improved and developed over the time; up to now it has evolved through three generations and becomes
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Introduction to the Balanced Scorecard and Performance Measurement Systems 1 Chapter 1 Introduction to the Balanced Scorecard and Performance Measurement Systems by Christian C. Johnson From the beginning‚ it is important to understand why measuring an organization’s performance is both necessary and vital. An organization operating without a performance measurement system is like an airplane flying without a compass‚ a Formula One race car driver guiding his car blindfolded‚ or a CEO
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accounting 2 is by Marlys Lipe and Steven Salterio. There article entitled The Balanced Scorecard: Judgmental Effects of Common and Unique Performance Measures ’ came from the July 2000 edition of the Accounting Review journal. The Balance Scorecard (BSC) was originated by Robert Kaplan and David Norton in the early 1990 ’s as a strategic approach‚ and performance management system that would enable organisations to translate a company ’s vision and strategy into implementation. It essentially gives
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Tri-Cities Bank; Board of Directors FROM: Chris Billings; SD President DATE: April 11‚ 2013 SUBJECT: BSC Performance Measurement I have proposed a plan to get what’s best out of our wonderful employees and make Tri-Cities Bank the most desirable bank to host customer’s deposits. It will increase financial performance from the bottom‚ up. The program is called the Balanced Scorecard (BSC). It works by using four business perspectives and lead/lag indicators and has several performance measures
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promotion came just as Chris finished her evening Masters of Business Administration degree in December 1999. As part of her graduate studies‚ she was introduced to the balanced scorecard (BSC)‚ a performance measurement system that directs decision-makers toward long-term value-creating activities. Chris thought the BSC could be used to improve the financial performance of TCCB. In late December 1999‚ she approached the chief executive officer (CEO) and requested permission to implement the new program
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Stan Davis University of Tennessee at Chattanooga Case A: BSC Development makers toward long-term value creating activities. Chris thought the BSC could be used to improve the financial performance of TCCB. In late December 2006‚ she approached the chief executive officer (CEO) and requested permission to implement the new program. TCCB’s CEO was apprehensive about the new program. His reluctance stemmed from his own unfamiliarity with the BSC and Chris’s short tenure as SD president. The CEO also
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Performance Evaluation? 3. Consider The Balanced Scorecard (BSC) along the lines of the issues listed below. a. Understand the concept of each dimension or four levels used in the BSC. Describe each dimension and the related cause and effect among these dimensions. b. What is the role of business strategy in the BSC and how is this strategy used? c. What is meant by the phrase “you get the behavior you reward” and how does it relate to the BSC? d. Understand the circumstances when financial performance
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. 5 Previous Approaches - Security Metrics .............................................................. 6 3. 4. The Balanced Scorecard and its Usage in Security Management ................................. 7 4.1 4.2 5. Amplification of the BSC - Security Perspective ................................................. 7 Requirements to and Response From the Balanced Scorecard ............................ 8 Excursus: Information Technology
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Research Questions: What are the areas of HRD in which BSC can be implemented? What is the importance of performance measurement systems for Sustainable HRD? What are the problems associated with the successful implementation of BSC? Hypotisis: Implemetation of Balanced Scorecard(BSC) has a major contiribution towards Human Resourse Development(HRD.) Theoretical framework. Human Resourse Development(HRD) Balanced Scorecard(BSC) Business Stretegies Introduction Balanced
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PAGE i ii iii iv-v 4-7 1.1 Background of the study 1.2 Objective of the study 1.3 Scope of the study 1.4 Methodology 1.5 Limitations of the study BALANCED SCORECARD 5 5 5 6 7 8-15 2.1 Overview of the Balanced Scorecard (BSC) 2.2 Objective 2.3 Design 2.4 Original design method 2.5 Improved design method 2.6 Popularity 2.7 Variants and alternatives CRITICAL ANALYSIS ON THE CONCEPT & USING OF BALANCED SCORECARD WHETHER IT IS THE UNIVERSAL SOLUTION FOR THE BUSINESS
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