Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
Premium Customer service Mail Telephone
Aaron Wright 818046895 KNR 270 4/26/13 Service Learning Paper Volunteering at the SOAR agency was one of the coolest experiences I have ever had. I will be honest though‚ when I was first assigned the service hours I was not too thrilled about it. I had never worked with individuals who had disabilities before. I had been around them‚ but never worked or volunteered with them. Learning about all the disabilities in class was one thing‚ but actually going out and interacting with the
Premium Disability Autism Ice hockey
Chapter 1 Review and Discussion 1. Describe the transformation that HRM is currently undergoing. Human Resources Management is currently undergoing a transformation from a more operational focus to spending more time on strategy. This focus is allowing them to focus more on the future of the company‚ being proactive on what their needs will be and establishing protocols that will help them be prepared for any external event. 2. Describe the role of HR in strategy formulation and strategy implementation
Premium Human resource management Management Human resources
Collecting Data Maria Bond BSHS 405 April 6‚ 2013 Dr. Kimberly Eaton Collecting Data The human service field has many different moving parts. Along with heavy caseloads‚ there is a substantial amount of paperwork that must be completed to provide services. Before a client can begin to get services‚ an intake evaluation must be completed. The intake evaluation is the initial meeting between the client and human service worker. This process is meant to gather information to address the immediate needs
Premium Management Scientific method Question
------------------------------------------------- Developing Effective Communication Skills There are hundreds of steps that you can take to improve on your interpersonal communication skills. These skills are otherwise known as people skills and they make a huge difference in the number and quality of the friends that you have. Improving your interpersonal communication can mean the difference between making lifelong friendships and just having an over abundance of acquaintances. Improve
Premium Communication Hearing Interpersonal communication
This archive file of BSHS 452 Week 2 Discussion Questions comprises: DQ1: Discuss what is meant by a Letter of Intent. Why do you think it may be important? DQ2: Discuss the Evaluation Component. Why do you think it is important to a grant proposal? General Questions - General General Questions BSHS 452 Week 2 Individual Assignment Statement of Needs BSHS 452 Week 2 Learning Team Assignment Assessment Process and Needs Problem Statement BSHS 452 Week 3 Individual
Premium Hygiene Assessment Statement
Helping Field Summary BSHS/305 October 7‚ 2013 Helping Field Summary According to the United States Bureau of Labor Statics‚ the Human Services career is one of the fastest growing fields. This career field encompasses many occupations and is a significant to the American economy. These individuals are known as the helpers‚ who assist others known as the clients. They share many contributing factors‚ values‚ and characteristic traits‚ with a common focus in helping other people overcome
Premium Sociology Psychology Management
HN 144: Unit 4 Assignment Counselors as Companions and Ethics in Human Services The counselor in this article has learned a lot from Steve throughout his time spent with him. Some of the things I believe that he has learned was personal strength‚ how to see the world through another person’s eyes and also that not every case can be treated the same‚ especially when someone is battling something so deep inside of them‚ that you are just there to guide them through their
Premium Psychology Health Insurance Portability and Accountability Act Ethics
Counselors as Companions and Ethics in Human Services Amber Paradise July 8‚ 2014 HN144: Human Behavior and the Environment Professor Kimberly Platt Kaplan University Counselors as Companions and Ethics in Human Services In this article the counselor states: “I found that when working with such clients‚ my role as counselor is more akin to a special type of travel companion who is willing to understand and respect the process of walking along a sacred life path. This is the only
Premium Ethics Human behavior
"Helping Field" Evelyn Ward‚ Maria Sauceda‚ Laura Lopez‚ Ana Escarcega BSHS/305 September 29‚ 2014 "Helping Field" Why would one choose Human Services‚ also commonly referred to as a “Helping Field”‚ as their career choice? We sat down and discussed it and we have agreed on 3 primary reasons that we believe people choose this particular field as a starting point to jumpstart their careers. First‚ working in a helping field provides a great deal of job security. Second‚ being in a helping field
Premium Employment