Business Environment: Telecom Sector An Analysis. Submitted To: Prof. Jagdish Shettigar Submitted By: Shalini (11DM139) Somendra Sahai (11DM154) Subhro Sen (11DM160) Yuvraj Sarda (11DM178) 1 Table Of Contents Introduction: Evolution Of Communication Technology. Privatization of Telecom sector: Transformation government monopoly to space to private sector Growth of private sector: Aggregate as well as selected major players in the field Companies In The Telecom Industry 3 11
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ACKNOWLEDGEMT The successful culmination of any project is due to the multi faced help directly or indirectly rendered by various people during the execution of the project. I express my foremost gratitude to AIRCEL DISHNET COMPANY Ltd Jammu branch ‚and Collage of management‚ School of business‚ for providing me an opportunity to gather information for my project. AT DISHNET WIRELESS LTD. AIRCEL The people who actually facilitated this piece of study‚ taught me the corporate culture
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BASIC operation Messages are sent to a Short message service center (SMSC) which provides a "store and forward" mechanism. It attempts to send messages to the SMSC’s recipients. If a recipient is not reachable‚ the SMSC queues the message for later retry.[26] Some SMSCs also provide a "forward and forget" option where transmission is tried only once. Both mobile terminated (MT‚ for messages sent to a mobile handset) and mobile originating (MO‚ for those sent from the mobile handset) operations
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4. Alternative Communication Systems... during disasters In Monsoon-2004‚ severe flood situations in the States of Assam and Bihar caused major devastation. Many district head quarters got totally cut-off from the State head quarter and neighboring districts due to submerged telephone exchanges or damaged cables and disrupted roads and railways communication. In the worst affected districts the need for relief and rescue operation could not be communicated to the State head quarters. Realizing this
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SWOT ANALYSIS; Strength: There is much strength that Reliance Infocomm can count on and boast off. - The state-of-art technology Reliance Infocomm is offering-CDMA technology. - The strong subscriber base over 10million subscriber’s in their kitty. - Mobile with in the reach of common man. Affordable schemes. - Comprehensive Network-The strong back bone high capacity network(terabit capacity) supported by fiber optic cables laid all over the country(60‚000km) - Offering Value Added services
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Introduction Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. CRM systems for marketing track and measure campaigns over multiple channels‚ such as email‚ search‚ social media‚ telephone and direct mail. These systems track clicks‚ responses‚ leads and deals. CRM systems can be used to create‚ assign and
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“MARKET EXPANTION OF AIRTEL DISTRIBUTION SYSTEM” At AIRTEL Submitted To Mr. SACHIN BHARDWAZ Submitted by SUMIT AGARWAL Roll No. 0808270431 Session 2009-10
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature‚ many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems include operations and analysis‚ and relationship marketing strategy and supporting‚ customer-centric business processes (Buttle 2004). With the development of information technology (IT)‚ using CRM system is more convenient. It
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handful of regular customers. Customer Relationship Management is the same in principle for these two examples - it is the scope of CRM which can vary drastically. CRM‚ or Customer Relationship Management‚ is a way for businesses to find potential customers. While the first iterations of CRM were used in the 1980s‚ it wasn ’t until the 2000s that it really began to shine. CRM software helps businesses identify and categorize existing customers. This allows them to see the specific demographics their products
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