Customer Centric Service Kaplan University Unit 1 AB221 Malana Crofoot 01/10/2012 Unit 1: Customer Centric Service When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business‚ I would try to treat every customer as if they were my first. That first customer is very crucial
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Unit 3 – M1 Compare Marketing Techniques Used In Marketing Products in Two Organisations In this assignment I am going to compare the similarities and differences that marketing techniques described in P1 are used for the product or service chosen in Tesco and Oxfam. Firstly I will start by discussing the differences between Tesco & Oxfam. Tesco is a supermarket‚ so their marketing techniques will be completely different to Oxfam as they will have to take an approach that requires customers
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Henna Zafar Unit 2: P1 – Explain the concepts of equality‚ diversity and rights in relation to Health and Social Care In health and social care it is essential that there is an equal chance for everybody to use the services. It is also vital for the people working within a health and social care service to treat everybody equally despite their age‚ gender‚ sexuality‚ background‚ disability and ethnicity. There is a wide range of terms which need to be understood and respected
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Marketing Techniques P1 & M1 1. Examine the marketing techniques below‚ explain how each of the businesses utilise these marketing techniques to market their products (look at news articles for both businesses) |Marketing Techniques |Business1:Coca-Cola |Business2:Mc Donald’s | | | | | |Growth Strategies
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analysis and historiography‚ and how to infer from sources. It has encouraged me to read around the topic at hand and to research independently. I have greatly enjoyed the course and was very pleased with my result in August. I am also studying BTEC Business studies level 3. All the subjects have given me skills that will be needed for the degree. Business studies have required a significant amount of independent reading‚ and have also taught me the importance of sticking to deadlines. I believe
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UNIT 2 EQUALITY‚ DIVERSITY AND RIGHTS IN HEALTH AND SOCIAL CARE The definition of equality is a state of being equal. For example equal rights in status‚ rights and opportunities. Equality is based on the legal obligation to comply with anti-discrimination legislation. Equality is what protects people from being discriminated against because of their sex‚ race‚ disability‚ religion‚ age or beliefs. (www.otleycollege.ac.uk-17/09/12). The definition of diversity means to be varied or different
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need most to be mitigated are the supplier ones because they would not be shared by competitors. These can be mitigated by integration with the supplier‚ and Dell has integrated with the supplier’s supplier as well. Case Discussion Questions 1. What are the advantages to Dell of having manufacturing sites located where they are? What are the
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Unit 1: The Business Environment (Assignment 1) Tesco PLC: A Summary of the businesses activities and their major activities Tesco is the world’s widest retailers with operations in 14 different countries‚ Japan‚ India‚ United States‚ and Czech Republic. Employing over 492‚000 individuals and serving over millions of customers every week as well as they have a market share of 30%. Tesco have diversified into different markets for example retailing books‚ clothing‚ electronics‚ furniture and they
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BTEC Assignment Front Sheet (Centre No: 11058) Learner Name: Qualification: BTEC Level 3 Extended Diploma In Engineering (FW267) Unit Title: Health and Safety In the Engineering Workplace (T/600/0249) Unit Number: 1 Assignment Title: The concept of RIDDOR and the use of accident data Assignment No: 4 Hand in dates and times: Date of Issue: 02/09/2013 Submission is: Hand in/Due Date: 11/06/2014 ON TIME □ / LATE □ Copied work will be graded as a FAIL and disciplinary action may
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3/20/2013 ERIC KAMAU | P4&M3 | UNIT 36 STARTING A SMALL BUSINESS | P4&M3 | UNIT 36 STARTING A SMALL BUSINESS | Contents INTRODUCTION 2 Proposed legal structure of the business 2 LEGAL ASPECTS 2 Local licenses and regulations 4 The implications for the business in legal aspect (M3) 4 FINANCIAL ASPECTS 5 The implications for the business in financial aspect (M3) 8 INTRODUCTION For this task I have been asked to describe the legal and financial aspects that will
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