professional relationship based on core conditions. Being genuine with the person Total acceptance of the person Feeling and showing empathy towards the person In order to put these conditions in practise‚ communication is essential. Abraham Maslow‚ was a human physiologist‚ and studied the needs of each person at a point in their life. He concluded that all needs of humans could be arranged into a hierarchy. He felt that at a different point in time‚ humans would fulfil each level of
Premium Communication Nonverbal communication Message
1.) The purpose that CUP Vorstand (board of directors) creates Customer Care Center (CCC) is to reduce the increasing defection of customers‚ which is caused from dissatisfaction with the firm’s services. CCC is necessary to CUP due to following reasons. First of all‚ by setting the CCC‚ the CUP can reduce lapse rate. The CUP has a high lapse rate before setting CCC. According to the interviews with defected customers‚ many of the lost of customers are due to CUP’s own fault‚ and they could be avoided
Premium Customer service Customer Sales
visitors safe. I am going to describe some policies and procedure that the setting uses for risk assessments and hygiene procedures. There are 5 steps to risk assessments. These are; 1. Identify the hazards. 2. Decide who might be harmed and how. 3. Evaluate the risks and decide on precaution. 4. Record your findings and implement them. 5. Review your assessment and update if necessary. An example of a policy in my setting is safeguarding. This policy is about keeping the children safe whiles
Premium Security Teacher Primary school
Part 2: Summary of Social Work Speaks and “Unit 3” The section “Poverty and Economic Justice” in Social Work Speaks discusses the economy and its balance‚ or lack thereof‚ as well as the people who are impacted by the economy’s debilitating imbalance. The PowerPoint titled “Unit 3: Children and Poverty” helps to further understand the poverty crisis that our society is facing by focusing on the children who live in poverty. The social work profession is there to help those who are most vulnerable:
Premium Sociology Social work Social sciences
* Log In | * Sign Up StudyMode.com * Essays ------------------------------------------------- Browse Essays * Acceptance & Admissions Essays * Arts & Humanities * Biographies * Book Reports * Business & Economy * Computers & Internet * Education * English Composition * Entertainment * Governments * Health * History * Miscellaneous * News & Media * Recreation &
Premium Citation Reflection Essay
Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN IT e-commerce A/601/7313 LEVEL 3 UNIT 6 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 e-commerce A/601/7313 LEVEL 3 UNIT 6 AIM OF THE UNIT Businesses are constantly looking for ways to expand their business and increase their market presence. By taking their business online this could ensure they reach new markets and therefore increase their profits. This unit will provide the learner with the skills to research the
Free Strategic planning Strategy The Unit
BTEC First Diploma In BUSINESS Level 2 Vocational Assignment Unit 16 Business Enterprise SCENARIO: P1. Explain how knowledge of personal strengths and weaknesses can be applied to preparing for and contributing to a business When setting up a business you need to have passion‚ confidence and knowing your skills set. The business I intend to set up is a Window cleaning business. There are certain things needed to follow to set up me business and they are Strengths‚ Weaknesses
Premium Marketing
Unit 2 – Equality‚ Diversity and rights in health and social care M3. Discuss difficulties that may arise when implementing anti-discriminatory practices in health and social care settings. In this task I have been asked to talk about difficulties that may occur in regards to anti-discriminatory practices in a health and social care environment‚ I will be discussing the topics namely‚ Socialisation‚ Culture‚ Past events‚ Health and Language & Communication. Anti-discriminatory Practices This is
Premium Sociology Discrimination Health care
Unit 13 Child For the 2 methods that are used to monitor the development of children I shall be looking at developmental screening and also growth monitoring. The developmental screening is regular visits that the child takes to go see doctors and nurses so that they can monitor and track that child’s health and development throughout their younger years‚ to see if they are meeting the correct milestones and has the average health throughout their life. By doing the screenings they can see if
Premium Developmental psychology Child Pregnancy
Unit 3 assessment Assessement and care in end of life care Section 1: Understanding the holistic approach to end of life care 1) Various needs that would be considered when planning an individuals end of life care; a) The physical needs to be considered for a person needing end of life care are likely to be pain‚ nausea and vomiting‚ breathlessness and weakness/fatigue. Some people may also need help with mobility and personal care. b) The emotional/pysychological
Premium Risk Care of residents Nursing home