director of a local company who is looking to buy trainers for both men and women. First I need to plan the meeting so that he doesn’t appear to be inexperienced as he is new to this job. Time of meeting: 10.30 am on 25th November 2015. Venue: in the business board room. Booking arrangements: send the details through to the customer and inform key staff members included in the sales meeting. Resources for the sales meeting: - The range of trainers including personalized ones that they sell and the
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Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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In this part of assignment‚ I will be explaining the issues a business would need to consider to go online. I have chosen a business called Hot-wishes which my colleges and I are going to do in about 5 month’s time. If this business decided to go online‚ it would need to consider these issues: 1. Planning issues: Suitability of the business for an online operation – Deciding‚ whether it is a good idea to operate our small business online. ‘Hot-wishes’ would decide to go for it as we could increase
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wider coverage of business and external issues‚ including political‚ economic‚ social‚ technological‚ legal and environmental factors. A SWOT analysis allows McDonald’s to consider advantages that may help tell the differences between them and their competitors. Analysing weaknesses shows what McDonald’s can do to improve their business in order to gain more customers. Opportunities and threats analysis help McDonald’s determine the current and future viability of their business plan. With PESTLE
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Task 1 Our assignment is to carry out investigations into two companies from two different sectors; these sectors are the private sector and the public/voluntary sector. The private sector are all about making profit rather than providing a service. The public/voluntary sector on the other hand want to concentrate on providing a good and efficient service for their customers such as the NHS‚ they provide a medical service for residents of this country‚ of course this isn’t to make a profit because
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and Easy jet. I will be talking about why each organisation has a website and how their online presence helps them achieve their business goals. The online business is growing for years so Marks and Spencer’s have adopted the online marketing plan to their advantage and are equally as active as there are on the sales floor. Marks and Spencer’s is a growing business that keeps developing higher standards for their customers so it’s important for them to improve their online services. Marks and
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understanding) 3. PHYSIOTHERAPIST May work with pupils outside of school but can be asked to attend meetings and discussions to support pupil progress. 4. SPECIALIAST TEACHERS Offer advice and support to pupils with various needs some of which can include – behavioural problems‚ social and communication needs (such as autism) and English as an additional language. 5. SCHOOL IMPROVEMENT PARTNER Comes into school to offer advice and support the Head Teacher‚ 3 to 5 days of the year
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In a report you need to evaluate the effectiveness of the use of the techniques in marketing products in this business. How effective is it? Technique Effectiveness Relationship It is very important for Apple to have a good relationship with their customers because loyalty will greatly increase their profit. The good relationship Apple keeps with its customers through great customer service and good deals ensures that customers will keep coming back to buy more products. If their customers are
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Customer benefits HAP has customers come to them in seek of financial help. Specialising in superannuation‚ HAP assists customers in ensuring they have the best return on their investment. The value that Graeme delivers is the extend post sales service. In the interview he stated that he goes above and beyond in ensuring that the customer has full satisfaction post sales. He provides updates to his clients monthly. Quite often the clients that come to visit Graeme and HAP are unaware about how
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A directive leadership style might be helpful for a manager within a business where their subordinate staff members have jobs that are not particularly specialized and so they need more guidance to avoid uncertainty. Margaret Thatcher Personlighet Straight forward – sometimes almost aggressive Great speaker Self confident
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