Hospitality in the Odyssey The reason Odysseus has taken so much time to reach back to Ithaca is associated with the greek term Xenia‚ but this element in literature called Xenia can also be helpful for one’s survival. The greek term Xenia refers to hospitality‚ meaning giving anyone respect with food‚ shelter or any need. To the Greeks at the time hospitality was a large way to show respect and to gain respect from neighbors and other civilians. Greeks believed the gods wanted them to show hospitality
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Culinary Arts and Hospitality Management People today seem to think that culinary arts and hospitality management is the same field of work but‚ these two fields are entirely different in many aspects. There are a lot of careers that can be found that use both aspects of culinary and hospitality however‚ there are more choices for hospitality careers than there are culinary. Which of these two different yet similar fields dominates the other? Taking into account the classes needed to become
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References: (1) Ruys‚ H. and Wei‚ S. (1998) Accomodation needs of mature Australian travelers. Australian Journal of Hospitality Management 5(1) 51-9.1 (2) Tourism Authority of Thailand (5) Mattila‚ A.S. (1999). The Role of Culture in the Service Evaluation Process. Journal of Service Research‚ February 1999‚ 250-261 (6) Callan‚ R.J. and Bowman‚ L. (2000). Selecting a
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Diversity matters to every one of us. The hospitality industry makes us unique in that we are able to appeal to each and every person in one way or another. In the lodging segment of the hospitality industry we come in contact with a wide variety of people every single day. Diversity is defined as "recognizing‚ appreciating‚ valuing‚ and utilizing the unique talents and contributions of all individuals” (Webster‚ 1999) regardless of age‚ career experience‚ color‚ communication style‚ culture
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Evolving Technologies To Drive Competitive Advantage in Hospitality Industry In today’s fast paced competitive and cut-throat marketplace where no other quote would be more apt than ’Survival of the fittest’‚ tour & travel companies‚ travel agents‚ hotel distribution companies‚ hotel chains‚ airport transfer and car hire companies are grappling with how to bring convergence between their brick and mortar and the emerging technologies that are multiplying and growing as
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Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of
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This is why hospitality industries establish standards; such as help create consistency and to eliminate the margin for error. Even though McDonald’s or the Four Seasons is not perfect‚ they both have standards and dictate emergency action. For instance‚ management stepping in to help out‚ when a defect occurs. The notion of zero defects has also been approached in a more statistical manner focusing on the business method known as Six Sigma. Barrows. Introduction to the Hospitality Industry‚ 8th
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References: Adams‚ D. (2006). Management Accounting for the Hospitality‚ Tourism and Leisure Industries: A Strategic Approach. Second Edition. London: Thompson Learning. Andrew‚ W.P.‚ Damitio‚ J Angelo‚ R.M. and Vladimir‚ A.N. (1996) Hospitality Today: An introduction. Second edition. USA: The Educational Institute of the American Hotel and Motel Association. Barrows‚ C. W. and Powers‚ T. (2009). Introduction to Management in the Hospitality Industry. Ninth Edition. New Jersey: John Wiley and Sons
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How is Globalization impacting the hospitality industry? 1: Educating workers around the world: Due to globalization‚ managers and employees of hospitality industry are able to learn about the different cultures‚ people‚ religions and other different prospects of life. Globalization also helps them to understand what importance of humanity is. Racism is still a part of some people but due to globalization it is getting hidden. 2: Multilingual services: Due to globalization more and more people
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Problems that occur in hotel and restaurant Hospitality Generally‚ hospitality refers to jobs in the hospitality industry‚ such as hotels‚ restaurants‚ catering‚ resorts and casinos as well as other hospitality positions that deal with tourists. Hospitality involves the relationship process between the hotel and a guest. It also involves the act of being hospitable‚ such as guest reception and entertainment with friendliness‚ goodwill and liberality. Hospitality is also known as the act of munificently
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