This is when a random person comes into the store to do certain tests on the service and standards of Tesco they will test levels of customer service and to see that staff follow procedures‚ staff will just think it is a normal customer. Taste Test
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Unit 8 LOA - Learning Review 1 Businesses organise themselves into different organisational structures which are hierarchical‚ flat‚ matrix‚ functional and divisional. A functional area is a department inside a business Administration– They carry out multiple support activities to help the business operations run smoothly. Customer Service- They help customers who have any questions‚ concern or complaints. Distribution- They make sure that the products are delivered to the right place‚ on time
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Impacts of Cruising There are both positive and negative impacts to cruising on different countries. Some can have a great affect on the ship and the area where the ship docks‚ others can have a negative affect on the cruise area itself and the people who live in and around the ports of call. The first positive impact which I am going to talk about is there are more jobs created by having a port where a big cruise ship comes into. Jobs will be available: • Servicing the port and ship
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The structure of DNA and the effect of point mutations (25 MARKS) Deoxyribose Nucleic Acid (DNA) is a polynucleotide molecule that encodes the genetic instructions used in the development and functioning of all known living organisms and many viruses. Most DNA molecules are double stranded helices‚ consisting of two polynucleotide strands made up of simpler molecules known as nucleotides. A nucleotide is made up of an organic nitrogenous base‚ a deoxyribose sugar and
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Shell is a multinational oil and gas company with around 87.000 employees in more than 70 countries. It is one of the world’s most valuable companies. Shell was started by Marcus Samuel back in 1833‚ he was a shopkeeper in London. In 1907 they merged with The Royal Dutch Petroleum Company. 1.1.1&1.1.2 Having a lot of offices/petrol stations all around the world makes them a global business and it’s a private business because it’s not owned by the government. Their goal is to make more money
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P1 Tour Operators A tour operator is an international company that provides package holidays‚ which includes flights and accommodation. Tour operators work in partnership with many travel and tourism companies and organisations when developing and selling their holidays. There are ways in which tour operators work with travel agents‚ accommodation providers‚ ancillary service providers‚ surface transport operators‚ tourist attractions‚ airlines and regulatory bodies. ● Links with component industries
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an Eportfolio (eBook / ePresentation) what will be used for a time capsule. The intensions is to educate and provide an insight to a generation (audience) 100 years from now‚ about what ICT technologies were available and how they were utilised… 3. Technologies currently used and what is the purpose Briefly introduce the different forms of technologies used currently (Internet‚ e-mail‚ mobile‚ online services‚ etc…). Also discuss what/why they are used… 4. Identify the sections you will present
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P5- In this task I am going to look at how The business are impacted by European and international factors‚ I will also look at what impact these factors cause The business The first implication that will impact The business is the European Union‚ which has been in a deep recession this is because consumer demand has fallen‚ whilst unemployment rates are increasing across the European union. This has caused great concern to global markets as the possibility that Greece may not be able to
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Task 1 Our assignment is to carry out investigations into two companies from two different sectors; these sectors are the private sector and the public/voluntary sector. The private sector are all about making profit rather than providing a service. The public/voluntary sector on the other hand want to concentrate on providing a good and efficient service for their customers such as the NHS‚ they provide a medical service for residents of this country‚ of course this isn’t to make a profit because
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Discuss the advantages and limitations of animated GIF’s GIF’s stands for Graphics Interchange Format. This file format is a bitmap image that was introduced in 1987 by CompuServe. GIF can contain a maximum of about 256 colours. A GIF animation is a graphic image that moves. This animation is mostly seen online. An example of animated GIF could be letters that get bigger magically. GIF animations consists of many pictures such as frames. Animated GIF’s can be used in many ways such as advertisement
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