Volume 3 ♦ Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality
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UNIT 4P4 NIKE‚ Inc. is the world’s leading innovator in athletic footwear‚ apparel‚ equipment and accessories. The swoosh is the sign of the athletic shoe and clothing manufacturer Nike. It is one of the most recognized brand logos in the world. From humble beginnings to a promising future‚ Nike Inc. has expanded its horizons to every corner of the world. From athletic shoes to sports equipment and from apparel to accessories‚ Nike has revolutionized the sportswear industry. Endorsed by
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GROUP ROLES We take on many roles throughout the day and while most of these tie into our social status‚ personal duties‚ expectations and our behaviors they are only one of the few roles we learn about in time. Social roles are used to predict the way an individual acts in a situation and there is a belief that they are the result of a situation. When working in groups‚ roles exists that are not related to our personality or a result of our behavior. A superior can give them to us or
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Forming Stage: The group members introduce themselves one to another; who they are ‚what they do‚ what experience they have got; their area of expertise; what project they have worked on; etc. Samantha then will have to introduce the new project to all of them ‚ its objectives - purposes and what is required of the group. They list out the processes or things‚ which they will have to do in order to complete the project. Storming Stage: Every individual in the group will come up with different ideas
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Organisation and naming of files: This is important as it allows people to have organisation on their device. It also helps people to see where each file is and they can locate it without any problems. It’s also important as files can be lost if they are all mixed up and can stop people from getting their work and any other files which they may need. By being able to organise the files that you need allows you access them a lot easier for example you can make folders for each subject or year‚ and
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P1 & P2 In this report I will talk about the decision you have to make before upgrading a software program and some advice so you won’t encounter any errors or difficulties! The things that make you upgrade can be: • New Features – There might be new things that might make your work better. • Improved Performance – This might mean that the performance is much faster. • Security – This new update will feature some security changes and will keep you safe from any viruses. All these things above can
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Unit 3: introduction to marketing Task 4 ‚ D1: I will be evaluating the effectiveness of the use of techniques used in marketing products in coca cola . Coca cola . I will be evaluating the effectiveness of marketing techniques used by coca cola. Coca cola. Coca cola company one of the fastest growing multinational in the world‚ history shown that coca cola company has touched so many lives since the second world war . Today coca cola produce around 450 brands in more than 200 countries
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Marketing‚ raising awareness of products and services Definitions Market penetration- its selling a existing a product in a existing store for example a Tesco in Brighton‚ as there are products in the existing store. New product development- new product development is doing research and development on the product‚ for example researching the advantages and disadvantages on the previous product and seeing what improvements could be made. Developing
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P1 – explain different types of business information‚ their sources and purposes. Types of information used by Thorpe Park Written Communication – this involves any type of interaction between people using the written word. It is usually a very formal method of communication and is used both internally and externally by the business. Internally between staff written communication is very common in all businesses‚ including Thorpe Park‚ some examples of internal written communication would be employee
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Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable): |
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