Customer Centric Service Kaplan University Unit 1 AB221 Malana Crofoot 01/10/2012 Unit 1: Customer Centric Service When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business‚ I would try to treat every customer as if they were my first. That first customer is very crucial
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Personal Selling Sales staff can work in many different businesses ‚ they can work in the high street ‚ they can sell cars ‚ clothes ‚ electronics they can also work in call centres and try sell over the phone ‚ you also get some sales staff who work from door to door and do door to door sales. Sales staff is an important roll in all organisations‚ they are the face to the customers they are what drags the customer in and talk them into buying something they are trying to sell‚ the more sales
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BTEC Level 3 in Business UNIT 3 - MARKETING ASSIGNMENT 1 P1 Marketing Techniques Graph below shows Ansoff’s Matrix strategies. Market penetration (existing product on existing market). Market penetration uses existing products on an existing market. This strategy tries to achieve growth of sales through encouraging brand loyalty‚ encouraging more purchases‚ taking customers from rivals and converting non-users to users. An example of this strategy is
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Assessment Cover Sheet |Learner Name | | |Course & Unit |BTEC Level 3 Extended Diploma in Information Technology Unit 8: e-Commerce | | | | |
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Assignment brief THREE Assignment title Recruitment Process Documentation Assessor Beverley Lockett Date issued Hand in deadline Duration (approx) Two weeks Qualification covered BTEC Business Level 3 Extended Diploma Units covered Unit 13 Learning outcomes covered LO4: Be able to participate in a selection interview Scenario Your documents produced for the previous assignment are to be used for the interview of a retail assistant . You do however have to prepare the interview pack
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Qualification Unit Number and Title BTEC Level 3 National Diploma in IT (Applied) Unit 18 - Assignment 2 Database Design Learner Name Assessor Name Date Issued Hand in Deadline Submitted On 25th November 2014 27th January 2015 Learning Outcomes LO2 - Be able to design‚ create and populate a relational database LO3 - Be able to test a relational database. Assignment Title Design‚ create‚ populate and test a relational database In this assessment you will have opportunities to provide
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16 years and this education is provided by the government if the school is public‚ for private school you have to pay fees. Primary schools follow Early Years Foundation Stage and the National Curriculum; primary schools follow the NC of key stage 1 and key stage 2. NC stands for National Curriculum and this means that a common programme of study in schools that is designed to ensure nationwide uniformity of content and standards in education. The children in primary schools learn
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P5- Explain how these functional areas are linked in one of these organisations Functional areas are used in many businesses and are very effective as different areas work together to do or produce one thing. Tesco is a multinational company and also have functional areas such as: Human rescores Customer service Administration and support Research and development Finance and department Product operation Each one of these areas have a role to do in all functional areas but every
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Unit 3: Introduction to Marketing Nike Market Research Market research helps Nike to make decisions by helping them to understand the changing dynamics of the market. Market research helps Nike understand who their target market are along with its competitors it has and where they differ. It helps Nike to make improvements‚ change their business plan or change their product. There are 2 types of market research‚ these are primary and secondary research. Primary Research Primary Research would
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Unit 3 – M1 Compare Marketing Techniques Used In Marketing Products in Two Organisations In this assignment I am going to compare the similarities and differences that marketing techniques described in P1 are used for the product or service chosen in Tesco and Oxfam. Firstly I will start by discussing the differences between Tesco & Oxfam. Tesco is a supermarket‚ so their marketing techniques will be completely different to Oxfam as they will have to take an approach that requires customers
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