Task 1 Our assignment is to carry out investigations into two companies from two different sectors; these sectors are the private sector and the public/voluntary sector. The private sector are all about making profit rather than providing a service. The public/voluntary sector on the other hand want to concentrate on providing a good and efficient service for their customers such as the NHS‚ they provide a medical service for residents of this country‚ of course this isn’t to make a profit because
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P1 Businesses that are well known for providing superb customer service have several characteristics in common: they understand what customer service really means they understand their customers and aim to fulfil their needs in every way every single person in the organisation wants to achieve this aim Customer service is the customer’s complete experience‚ from the second they enter a business or view a website‚ to the after-sales service‚ such as spare parts or repairs. Superb customer
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Task 1 (P1‚ P2‚ P3): P2‚ P3: To start a business we need to figure out what is going to be our mission statement‚ the mission statement is the main purpose of a business. For example‚ you and your friend decided set up a business. Whatever the business is you need to have a purpose of it‚ otherwise it’s not going to be beneficial or it will be difficult to run this business. If the business is based on selling bikes than purpose or the mission statement would be to sell the product with good profit
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Subject: Two different businesses in London. Procedure: I have visited da coca cola enterprise in Edmonton‚ Never the less I have also been to Ash’s café. Findings: Coca- Cola enterprise limited in Edmonton. Purpose: Framework defines what being the best means for CCE‚ and outlines the strategic priorities that will help us become the best so we can drive consistent‚ longterm‚ profitable growth. Strategic Priorities: Grow value of existing brands and expand our product portfolio responsibly
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Evaluate how managing resources and controlling budget costs can improve the performance of a business. Managing resources is a way to improve the performance of a business this is because it helps to guide the business and improve it. Human Resources Starbucks uses HR to help to budget and manage costs. They do this by having a set of people for specific tasks. If someone is more skilled they will move that person to another place because they have better skills and the quality of their work
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The three businesses that I have chosen are Marks and Spencer’s‚ BBC and Easy jet. I will be talking about why each organisation has a website and how their online presence helps them achieve their business goals. The online business is growing for years so Marks and Spencer’s have adopted the online marketing plan to their advantage and are equally as active as there are on the sales floor. Marks and Spencer’s is a growing business that keeps developing higher standards for their customers so
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a. You need produce an informative leaflet which includes an explanation of the role of advertising agencies. It should explain the role that Adam & Eve DDB played in at least one of Marmite’s successful promotional campaigns eg Marmite’s Election Campaign‚ Marmite’s Neglect Campaign. Your leaflet should include the following: An explanation of the role of an advertising agency in the development of at least one of Marmite’s successful promotional campaigns. This should include a description of
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In this assignment‚ I will be describing the different types of customers you may meet at a superstore and writing about their needs and expectations. Dear Alan‚ In a superstore‚ there are many different types of customers that you may meet‚ in this email; I will be describing the needs and expectations of an Internal Customer‚ a Disabled customer and a young couple with children. For a quick example‚ a standard customer would expect a clean store and friendly staff‚ where-as a disabled customer
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There are a number of laws and regulations that have been put in place to protect consumers when buying products or services. Businesses must make sure they follow these laws and regulations to prevent possible legal action being taken out against them. These laws prevent the businesses from misleading customers about their goods or services. I am going to explain these laws‚ and explain how they impact of McDonalds and Apple. Sales of Goods Act 1979 The Sale of Goods Act lays down several conditions
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In this task I am going to be speaking about and explaining a successful promotional campaign. The campaign I will be speaking about is the ‘whopper sacrifice’. The whopper sacrifice is a Burger King advertising campaign on Facebook that promised a coupon for a free hamburger if participants deleted 10 people from their ‘friends’ lists on the social network. I would class a good advertising campaign as: it is aimed at the target audience and uses the most effective medium for them. It should raise
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