BUSINESS COMMUNICATION 1 C O N T E N T S Blocks/Units Details of Topics BLOCK I Unit 1 Unit 2 Unit 3 BLOCK II Unit 4 Unit 5 Unit 6 Unit 7 BASICS OF COMMUNICATION Significance of Business Communication Overcoming Barriers to Communication Strategic Relevance of Communication ORAL COMMUNICATION SKILLS Essentials of Oral Communication Skills Delivering a Persuasive Speech Successful Meeting Skills Listening Skills Pages 4 22 34 49 65 74 85 BLOCK III WRITTEN COMMUNICATION SKILLS
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impose big fines and if Nando’s has 10 illegal workers that is £150‚000 out of Nando’s‚ which could potentially ruin them. This could be due to the reputation of the business becoming degraded and they start gaining bad reviews from customers and they would lose their appeal to customers. Shareholders would not want to be part of a business that employs illegal workers and they would potentially quit the company and sell their shares back which would cripple Nando’s investments. Investors put a lot of
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* LO2.1‚2.3 compare different leadership styles used in selected organization and assess similarities and dissimilarities of management style applied in such organization * INTRODUCTION * .Define the leadership and leadership styles. * Define the leadership Leading is the process of influencing people to work towards a common goal. The essence of leadership dynamic process in a team where one individual influence the others to contribute voluntarily to the achievement of group task
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opening soon. Things that the Hilton hotel provides to the customers are accommodations‚ a restaurant where they sell foods and drinks and venues for weddings or parties. Their aims are to attract people to their 5 start hotel‚ and expand on their business in different countries and cities. Westminster Academy Westminster Academy is a public sector and their service to teaching the students and they provide education. Their schools aims towards their Students are to educate them well to be able
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executives managing increasingly complex service-fulfillment processes that contain multiple handoffs and decision points. Work is more difficult to track and less tangible in a service environment‚ making hidden waste more prevalent. Furthermore‚ business stakeholders define waste differently‚ resulting in institutions not measuring and reducing waste uniformly across the entire organization. Lean Adopters Identify More Waste and Operate More Efficiently Lean institutions identify two times more cost-reduction
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in which communication gets the value of the product or service to its customers in order to sell the product or service. This is a technique used to attract customers to the product or service. Marketing satisfies the wants and needs of people through the exchange process. Role of Marketing: Most modern businesses identify the needs and wants of their customers and then try to create the product or service to satisfy those needs. Hence why the customer is at the centre of the business and the decision
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that they get regular customers by giving them loyalty cards‚ promotions such as “buy one get one free”‚ discounts and other special offers. Tesco are getting regular customers which bring in more profit which then can be used to help expand the business. Tesco made customer loyalty marketing work when so many other retailers failed. They give vivid insights into how Club card benefits Tesco and more importantly‚ its customers. Customers demand cheaper products so local and national stores such
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Student Assignment Covering Form Course/Unit Information Course Pearson (Edexcel) BTEC Level 7Extended Diploma in Strategic Management & Leadership Unit No. Unit 6 Unit Name Creative and Innovative Management Unit code F/602/2064 Batch I11/I21– CIM–1408 Instructor Information Name Sredharran Sampath Phone 0529059903 Skype Email sredharan@mywestford.com Assignment Information Full/ Part Assignment Part – InterimTask Date Assignment Issued Task - 03/08/2014
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Take a look at the following case studies that detail an outcome associated with a disease/organ malfunction. Select one study to investigate further for your assignment. Critically evaluate the information provided and correlate it with the organ systems that are affected in the scenario. Use the information that you have gathered to answer the assignment questions that follow the case study. For assistance with your assignment‚ please use your text‚ the AIU Library‚ Web resources‚ and course
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In this essay‚ I am going to explain the main ways of promoting anti-discriminatory practice‚ which are; implementing government policies and guidelines at local level by managers and employees‚ staff training and development‚ challenging work colleagues who demonstrate discriminatory behaviour and telling a higher authority when rules are broken. I am also going to give examples of these strategies being used in a setting‚ give difficulties to each strategy and also justify ways of overcoming the
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