development. Berkeley‚ CA‚ Apress. BRADBURNE‚ A. (2007). Practical Rails social networking sites. Expert ’s voice in Web development. Berkeley‚ CA‚ Apress. DANIELS‚ P. (2007). Policing the Internet. At issue. Detroit‚ Greenhaven Press. DELANEY‚ K. JR.‚ BUCKMAN‚ R.‚ ROBERT‚ A. G. (2006). "Facebook‚ Riding a Web Trend‚ Flirts with Big-Money Deal‚" Wall Street Journal‚ Eastern ed. 1A. ENGDAHL‚ S. (2007). Online social networking. Current controversies. Farmington Hills‚ MI‚ Greenhaven Press. ESPEJO‚ R. (2008)
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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Top 10 Global Consumer Trends For 2015 1:47pm 78 80 60 F 1:47pm 78 F 80 60 1:47pm 78 F 80 60 Not to be distributed without permission. TOP 10 GLOBAL CONSUMER TRENDS FOR 2015 Daphne Kasriel-Alexander Consumer Trends Consultant‚ UK CONNECT WITH US © EUROMONITOR INTE R N AT ION A L Consumption in 2015 is increasingly being driven by the heart: consumers are making choices defined by their positive impact on the world and community through cause-linked buying‚ the thriving “sharing economy”
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JÖNKÖP I N G INTERNATIONAL B U S I N E S S SCHOOL JÖNKÖPING UNIVERSITY How does Knowledge Management improve the Service Industry? Author: Paween Pusaksrikit Tutor: Jörgen Lindh Jönköping: June 2006 i Table of Contents 1 Introduction ................................................................................ 4 1.1 Problem Discussion................................................................................4 1.2 Purpose ........................................................
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NOTES BASED ON RESEARCH METHODOLOGY BY WELMAN‚ KRUGER AND MITCHELL‚ 3RD EDITION. THE AIMS OF RESEARCH Research is a process that involves obtaining scientific knowledge by means of various objective methods and procedures. The term objective indicates that these methods and procedures do not rely on personal feelings or opinions and that the specific methods are used at each stage of the research process. These methods include procedures for drawing samples (e.g. simple random sampling)‚ measuring
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Bridge Failure Studies and Safety Engineering 2.1 HISTORY OF DISASTERS AND SAFETY MANAGEMENT 2.1.1 Unexpected Material Deterioration and Failure Engineering is usually about avoiding failures and investigating why failures occur and ways to fix the problem. There is a need to understand the conditions giving rise to past failures and ways to avoid such failures so that loss of life can be minimized. Historical events and selected case stud-ies demonstrate the causes of
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Journal of Management Studies ••:•• 2011 doi: 10.1111/j.1467-6486.2010.00978.x Leadership in Organizational Knowledge Creation: A Review and Framework joms_978 1..38 Georg von Krogh‚ Ikujiro Nonaka and Lise Rechsteiner ETH Zurich; Hitotsubashi University; ETH Zurich abstract Organizational knowledge creation integrates context‚ knowledge assets‚ and knowledge creation processes throughout the organization. Using organizational knowledge creation theory as an organizing framework‚ we conduct
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Gold Paper 10 April 1994 Quality Customer Satisfaction Public Relations New Directions for Organisational Communication This publication has been funded by a grant from Deutsche Bundespost Postdienst © 1994 International Public Relations Association and the authors. All rights reserved. No part of this publication may be reproduced‚ stored in a retrieval system or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopied‚ recorded or otherwise‚ without written permission of
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------------------------------------------------- GM crops: Promise and reality The introduction of the first transgenic plant 30 years ago heralded the start of a second green revolution‚ providing food to the starving‚ profits to farmers and environmental benefits to boot. Many GM crops fulfilled the promise. But their success has been mired in controversy with many questioning their safety‚ their profitability and their green credentials. A polarized debate has left little room for consensus
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Introduction to Knowledge Management Copyright © 2008 ASEAN Foundation Jl Sam Ratulangi No. 2‚ Menteng Jakarta 10350 Indonesia Tel Nos.: (62 21) 3192 4833‚ 3192 4828 Email: secretariat@aseanfoundation.org Website: www.aseanfoundation.org All rights reserved. Permission is necessary to reprint or reproduce any part of this book for commercial purposes‚ but permission is granted to reprint material for instructional and research purposes and other free publications. Please acknowledge source including
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