complex conditions of modern business and increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products
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Security Market Line In Markowitz Portfolio Theory‚ a line on a chart representing the capital asset pricing model. The security market line plots risk versus expected return of the market. The security market line is a useful tool in determining whether a given security is undervalued and/or a market outperform. If a security plots the security market line‚ it indicates a higher expected return for a given level of risk than the market as a whole. security market line A line used to illustrate
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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Question 1 If I buy the T-note‚ FV=$1000 If I leave the money in the bank‚ FV=PV(1+Inom/M)MN+$10=900（1+5%/365)270+$10=$943.91 $1000>$943.91‚ so the greatest future wealth is $1000 If I buy the T-note， PV=FV/(1+Inom/M)MN=1000/(1+5%/365)270=$963.95 If I don’t buy it‚ PV is $910. $963.69>$910‚ the greatest wealth today is $963.69 Leaving the money in the bank‚ the effective rate of return is: EFF=(1+Inom/M)M-1=（1+5%/365)365-1=5.13% For the T-note 1000=910(1+I)270‚ I=0.034936%‚ EFF=(1+Inom/M)M-1=(1+0
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corresponding letter on the Answer Sheet with a single line through the centre. Example: You will hear: You will read: A) 2 hours. B) 3 hours. C) 4 hours. D) 5 hours. From the conversation we know that the two are talking about some work they will start at 9 o’clock in the morning and have to finish at 2 in the afternoon. Therefore‚ D)“5 hours” is the correct answer. You should choose [D] on the Answer Sheet and mark it with a single line through the centre. Sample Answer [A] [B] [C] [D] 1
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A CCL Research White Paper Leadership and the Triple Bottom Line Bringing Sustainability and Corporate Social Responsibility to Life By: Laura Quinn Jessica Baltes C E N T E R F O R C R E AT I V E L E A D E R S H I P Leadership and the Triple Bottom Line CONTENTS Executive summary Highlights Background TBL awareness and importance TBL leadership skills and actions TBL outcomes and advantages Organizational strategy and the TBL Organizational culture and systems supporting or hindering
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Description Operations management (OM) involves design‚ planning‚ establishment‚ control‚ operation and improvement of the activities/processes that create a firm’s final products and/or services. At one time‚ the term "operations management" referred primarily to manufacturing issues. The growing economic importance of service activities‚ however‚ has broadened the scope of OM function
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Greyhound Lines History Greyhound Lines‚ Inc.‚ was founded in 1914 by Cark Eric Wickman and its first business was providing bus transportation for mine workers. After that the company continued to grow and expand its bus routes‚ by 1930 the name Greyhound Corporation was adopted and the running dog logo that became their unique brand sign was introduced. Over the next 20 years Greyhound continued to acquire bus interests in order to consolidate routes either by purchase‚ stock swaps or mergers
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of households unable to afford certain basic goods and services (Encarta "absolute poverty"). In other words‚ in the United States‚ absolute poverty is used with an official poverty line set in dollars and representing the annual income required to allow a family of a given size to purchase the range of goods and services that are seen as constituting the minimum acceptable way of life in America. (U.S. H.H.S.) In every country the poverty line is set to measure poverty in accordance to the expectations
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