activity will provide evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector
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Royal Caribbean Cruise Lines Page 1 Royal Caribbean is a $4 billion company that began in 1969 in Norway. It’s the second largest cruise line on the market behind Carnival that makes up 27% of the world’s cruise market. Edwin Stephan and Arne Wilhemsen merged their ideas together to present cruises to the Caribbean for wealthy people living in Florida. Three Norwegian shipping companies established Royal Caribbean Cruise Line: Anders Wilhemsen and
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objectives linked to syllabus Course programme: Awarding Body: Level 3 Award in Preparing to Teach in the Lifelong Learning Edexcel Teaching and learning strategies Materials/resources/ learning technology DISTANCE LEARNING/ On-line tutorial Health and Safety at Work Act 1974 Opportunities to embed key/basic skills Assessment (internal/external) UNIT 1 Summarise key aspects of legislation‚ regulatory requirements and codes of practice relating to own role and
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Community Service Once upon a time‚ there was a rebellious girl‚ who always got drunk and did drugs. One night at a party‚ the police came and caught her doing illegal drugs. Her sentence was community service‚ and she did not know what to expect. After the first day of community service‚ she discovered that she actually enjoyed it. Community service changed her life because she got to see and help people who used to be just like her‚ who did drugs and got drunk all the time. She saw how her life
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What is its basic strategy and how has this evolved? 2. Is Ceres financially healthy? What parts of the financial statement might be a reason for confidence or cause of concern? Blaine Kitchenware‚ Inc. 1. Do you believe Blaine’s current capital structure and payout policies are appropriate? Why or why not? 2. Should Dubinski recommend a large share repurchase to Blaine’s board? What are the primary advantages and disadvantages of such a move? 3. Consider the following share repurchase
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ALL CBSE STUFF Class XI Chapter 10 – Straight Lines Maths Exercise 10.1 Question 1: Draw a quadrilateral in the Cartesian plane‚ whose vertices are (–4‚ 5)‚ (0‚ 7)‚ (5‚ –5) and (–4‚ –2). Also‚ find its area. 14 Answer Let ABCD be the given quadrilateral with vertices A (–4‚ 5)‚ B (0‚ 7)‚ C (5‚ –5)‚ and D (– 4‚ –2). Then‚ by plotting A‚ B‚ C‚ and D on the Cartesian plane and joining AB‚ BC‚ CD‚ and DA‚ SU M IT © 20 the given quadrilateral can be drawn as To find the area of quadrilateral
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Amanda Cox 9/27/17 Write an essay describing the properties of Parallel Lines. Describe how you would construct parallel lines. Parallel lines are rarely found in nature (in the strictest sense) but are used extensively in human designs. Describe objects that you see in everyday life that incorporate parallel lines. The properties of Parallel lines are that they are in the same plane‚ then never touch/intersect‚ and the angle between them never decreases or increases. According to mathisfun
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The President’s Plan Leonardo Chacon Monroe College Professor John White March 4th‚ 2013 The President’s Plan The President is a head of the state‚ and he is responsible for representing the nation. His main task is to present the main political ideas and goals of the American people. According to the system of check and balances‚ the President of the United States needs to report on his agenda as well as the condition of the state. Every year‚ he delivers the State of the Union Address
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Importance of Service We can define customer service as the provision of service to customers before‚ during and after a purchase. That being said Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. In hospitality‚ the customer service is the main reason why this industry is where it is now a days‚ because it depend totally of what kind of service is provided to customers
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The Nature of Services Learning Objectives Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package. Discuss the managerial implications of the distinctive characteristics of a service operation. Discuss the insights obtained from a strategic classification of services. Discuss the role of a service manager from an open-systems view of service. An Integrated Approach to
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