Chapter-1 Introduction 1.1. Executive summary The project aims at studying the customer satisfaction of Reliance communication .The project consists of five sections ‚in which first section deals with introduction and objectives of the company .the second section deals with the study of concept of customer satisfaction it’s importance‚ scope and previous researches on customer satisfaction by various authors .the third section deals with the research methodology
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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HOTEL BUILDING A DESIGN PROJECT REPORT Submitted by DHIVYAA.D PRAKASH.V.R VIVEK.M POOJA RAIKWAR in partial fulfilment for the award of the degree of BACHELOR OF ENGINEERING IN CIVIL ENGINEERING [pic] EASWARI ENGINEERING COLLEGE CHENNAI-89 ANNA UNIVERSITY: CHENNAI 600 025 NOVEMBER 2012 ANNA UNIVERSITY: CHENNAI 600 025 BONAFIDE CERTIFICATE Certified that this project report‚ “ANALYSIS AND DESIGN OF A BUSINESS CLASS HOTEL BUILDING” is the
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TUNKU ABDUL RAHMAN COLLEGE SCHOOL OF TECHNOLOGY DIPLOMA IN TECHNOLOGY (QUANTITY SURVEYING) YEAR 2 ACADEMIC YEAR 2012/2013 ATGB3663 BUILDING ACTS AND CONTRACTS PROGRAMME : DQS2 GROUP : A LECTURER/ TUTOR : MR IVAN KWAY EU WAN Team Member | Student ID | Alaster Ang Han Wun | 11wtd01029 | Chan Siang Leen | 11wtd04062 | Chan Sze Haw | 11wtd05409 | Chan Yew Jia | 11wtd01905 | Chong Hong Seng | 11wtd05935 | Table of Contents A) Clause 39 (1)‚ (3)‚ (4) 3 B)
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My Coaching Philosophy Building an effective coaching philosophy is the key to being a successful coach at any level. The coaching philosophy is the foundation of what you are trying to accomplish that sets the standard for a team. The first step in creating an effective and positive coaching philosophy are determining what type of coach you want to be and what your personal goals are as a coach. As a coach‚ I take the business-like approach. I expect my team to know the task at hand and what
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18/13 Sport Content Building Collated Information When you have completed your research‚ please add them to this document in this format: ExampleQ9) How has technology changed sport? Is it for the better or worse‚ or is it a double-edged sword? (NAME)You can use a mixture of point forms and short paragraphs to organise the information. Please don’t give chunks of information- that is not helpful. Be succinct‚ give as much as your friends would need if they were to use it in an example. |
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experiences) -Johari Window: (p.174) - Disclosure and closeness: (p.175) + Disclosure: are more frequent early in relationships Reciprocity is important ----- Fosters trust and comfort + Closeness: when closeness declines‚ so do disclosures - Communication Highlight (p.178) - Defensive or supportive climates (p.179) 1) Evaluation: judgments‚ value terms ---- “You” language “ This report is poorly done” Description: describe behavior without judgment ---- “I” language “This report doesn’t include
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LANGUAGE is the development of the basic form of communication between human beings‚ and in a society. And just as it is the basic form‚ it is also the most developed. We cannot communicate in any real sense without language‚ other than through gestures; we do communicate through some non-verbal forms like the visual arts - painting and sculpture - and through dance‚ but the culmination of true‚ articulate‚ communication is through language. It could take a number of forms‚ of course. It could be
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What is communication ??? Humans live their daily lives through a series of communications without which nothing in this world would be achievable. The medium through which men convey their innermost thoughts and will are expressed through a variety of communication channels. When you take a closer look at the number of expressions and responses that human beings make everyday you begin to understand the types of communication that exists in the world of Homo sapiens. Communication is a process
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has given me a wide range of exposure. To prepare this report‚ I have faced extensive one to one interviews with professionals‚ customers and dealer. It has taught me the value of patience‚ and has given me a higher insight on the level of communication in the practical world. This report basically gives an overview of the level of customer satisfaction of the Color Bank users and how different influencing parties can hamper the level of customer satisfaction. I also had to make recommendation
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