Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Company Overview Presently known as the pioneering and trusted local mobile phone brand in the Philippines First established on year 2007 by Mr. David Lim B built out of a big goal –to be a proudly Pinoy brand that is in the service of providing Filipinos with excellent quality phones at prices within their reach Perfectly embodied in the phone brand’s logo which is depicted by the Philippine flag enclosed in a solid heart. This image clearly shows how MyPhone‚ as a company‚ is committed to
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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How can BURBERRY win more market in China? From its founding in 1856‚ Burberry has become the leading British luxury brand globally. Spartak Thomas Burberry‚ founder of the typical British temperament is the classic British brand Burberry style of the cornerstone. BURBERRY products originally made famous called Gabardine the wind is a raincoat‚ this coat is up to the royal family‚ down to the white-collar staff a little boutique. In addition to traditional clothing‚ the response to the era
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“The Meeting” The room is silent other than the steady hum of the air conditioner. Businessmen and location supervisors all sit around a large rectangular table‚ waiting for the man in charge. There is a projector screen at the head of the table with an opening slide displayed. It reads “Monthly Safety meeting” in plain black text on a white background. A few of the men lean back in their chairs and relax. Two start a casual conversation. Even in the silence of the room I cannot understand
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English Composition 1 My Grandmother My Grandmother goes by the name of babunya‚ and baba for short‚ this means grandma in Ukrainian. She lived in Ukraine for most of her life‚ and she is almost 90 years old now. She’s been through a lot in her years‚ thus her appearance has changed. For every wrinkle she has there’s a story to match. She has had every color hair: blonde‚ red‚ brown‚ and black. Now her hair is a short gray color. She keeps it short because it stays out of the way‚ even though
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*MACAU GDP (PPP) – $47.19 billion (2011 est.)rank 98 GDP (OER) – $44.3 billion (2012 est.) GDP Real Growth Rate – 10% (2012 est.)rank 9 GDP Per Capita – $82‚400 (2011 est.) rank 4 Labor Force – 356‚700 (2012 est.)rank 159 Unemployment Rate – 1.9% (2012 est.)rank 11 Inflation Rate – 6.2% (2012 est.)rank 166 *KUWAIT GDP (PPP) – $153.4 billion (2012 est.)rank 62 GDP (OER) – $173.4 billion (2012 est.) GDP Real Growth Rate – 5.1% (2012 est.)rank 60 GDP Per Capita – $40‚500 (2012 est.)rank 27 Labor Force
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WUS101/2 TERAS KEUSAHAWANAN SEM II 2012/2013 LAPORAN PROFIL USAHAWAN Prepared by: NORHAMIZAH BINTI IDROS 108965 930623-10-7864 KEJURUTERAAN ELEKTRONIK (EE) Prepared for: MOHD KAMIL ARIFFIN LECTURER WUS101 USM 25 APRIL 2013 Date: 20 APRIL 2013 Norhamizah Idros Kampus Kejuruteraan Universiti Sains Malaysia 14300 Nibong Tebal‚ Pulau Pinang. Mohd Shafie Ariffin Lecturer of WUS101 Universiti Sains Malaysia. Submission of WUS101
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Petway 1 Richard Petway ENGWR300 11 March 2013 w.c. 1‚166 Jewel of the Mather Sports Center I made my way across the parking lot‚ towards the entrance to the gym. As I reached the double doors I paused‚ then slowly turning‚ I attempted to take in as much of the outside view as I could. I saw a green meadow dotted with a few thoughtfully placed picnic tables‚ a few baseball‚ and soccer fields. I also noticed that this place is
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