Dave’s Burgers Case Dave’s Burgers is striving to keep up with its competitors in the market. The company constructed drive-through windows at all of its locations in order to increase customer traffic. The company had continuous problems after installing these drive-through windows and actually lost some of its market share to its competitors. The management team selected three locations to test TQM methods. They discovered that the major problem was slow‚ erratic service at the drive-through windows
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1. The R&D department is planning to bid on a large project for the development of a new communication system for commercial planes. The accompanying table shows the activities‚ times‚ and sequences required: |Activity |Immediate Predecessor |Time (weeks) | |A |- |3 | |B |A |2
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Disney’s Planning Process Aggregate planning at Disney World is all about people—how many people will visit the parks and what they will do while there. The Disney property in Florida includes 4 parks‚ 20 hotels‚ 27‚500 rooms‚ 160 miles of roads‚ and 56‚000 employees. Forecasting attendance and guest behavior helps plan for more than 1 billion customer interactions per year‚ and the purchase of 9 million hamburgers‚ 50 million Cokes‚ and tons of “tangible memories.” Planning begins with
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What is the maximum number of applications per hour that can be handled by the present configuration of the process? Based upon the present configuration‚ the license renewal department can process 60 applications per hour. As seen in the process map in the attached excel document as well as the flow diagram below‚ the cycle time for the renewal process is driven by the time it takes to complete the bottleneck activity. In this configuration‚ the bottleneck activity is step three as it has the
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Exercise 1 page 224 a. Using Maximax‚ the worst payoffs for the alternatives are as follws: Do nothing: $60 thousands Expand: $80 thousands Subcontract: $70 thousands Hence‚ since $80 thousands is the best‚ choose to expand the firms using the maximax strategy b. Using Maximin Do nothing: $50 thousands Expand: $20 thousands Subcontract: $40 thousands Hence‚ since $50 thousands is the best‚ choose to do nothing using the maximin strategy c. Using Laplace For the Laplace criterion
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1. A manufacturer’s average work-in-process inventory for a certain part is 1‚000 units. The workstation produces this part at the rate of 200 units per day. What is the average time a unit spends at this workstation? 2. The Wilcox Student Health Center has just implemented a new computer system and service process to \improve e±ciency." As pharmacy manager‚ you are con- cerned about waiting time and its potential impact on college students who \get no respect." All prescriptions (Rxs) go
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Nature and Scope of Operations Management Operations management is often used along with production management in literature on the subject. It is therefore‚ useful to understand the nature of operations management .Operations management is understood as the process whereby resources or inputs are converted into more useful products .A second reading of the sentence reveals that‚ there is hardly any difference between the terms produ7ction management and operations management .But‚ there are a least
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MOS burger is a Japanese style fast-food restaurant chain which was founded in Tokyo in July 1972. In 1991‚ the first MOS burger store was opened on Xin Sheng South Road in Taipei and till now there are 174 stores distributed all over in Taiwan. Since 2004‚ Taiwan and Japan’s MOS burger have been selecting natural beef from New Zealand synchronously. The brand name‚ MOS burger‚ clearly states the goals of founder. “M” stands for mountain which is dignified and noble‚ “O” is to have a wide and vast
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AN ECONOMIC PROFILE OF NIKE Nike Inc. (NKE) is one of the best known and heavily advertised brands in the world. Nike designs‚ develops and markets footwear‚ apparel‚ equipment and accessory products. Nike principally targets athletic footwear and athletic apparel. Nike’s product categories include running‚ cross training‚ basketball‚ soccer‚ sport-inspired urban shoes‚ and children’s shoes. It also makes shoes designed for football‚ golf‚ baseball‚ tennis‚ walking‚ skateboarding‚ bicycling
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Operations Management ASSIGNMENT 1: HARD ROCK CAFE: OPERATIONS MANAGEMENT IN SERVICES From the Global Company Profile of Hard Rock which is mentioned in the text‚ we can see that Hard Rock Café is a food & entertainment business chain that is into cafes‚ hotels‚ casinos‚ live music venues‚ a venue for view a collection of legendary music memorabilia‚ and a store to buy their brand of merchandise. They are a business that is currently running successful with the help of over 400 employees who strive
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