Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company in Hong Kong in 2004. The structural equation modelling
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Even more so than the Bus Boycott‚ the members of this movement were very diverse‚ consisting of “young students‚ movement veterans‚ blacks and whites‚ men and women‚ northerners and southerners‚ and religious and secular activists.” They “did not possess a coherent identity‚ rather they were unified in their desired ends” (Luthi‚ 386). The movement relied upon the diversity of the members. The methods of the movement were to send buses full of both black and white people down into the south in a
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Assignment 302 Principles of personal development in adult social care settings Task A Guidance You are going to be a mentor for a new social care worker as part of their induction process. part of your role is to help them prepare for the review after their probation period. Ai Create a guide for the new social care worker about how to reflect on their practice. The guide must include the headings listed with an explanation of each. a) What is reflective practice
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How infection may affect people in the workplace guidelines If skin is pierced or cut by contaminated needles or sharp objects. Through broken skin due to cuts‚ scratches‚ rash‚ acne‚ chapped skin or fungal infections. Workers to ensure hands are washed between procedures and when using instruments. Ensure medical waste is disposed correctly. Budget issues Eat a balanced diet Sleep well Maintain a positive attitude to life Lazy work habits Good hygiene practice Good hand
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Week 4 Assignment Postwar Emerging Issues Thurby V. Chapman III May 29‚ 2013 Instructor: Mrs. Barton Many of the poets in the 19th century wrote about their life experiences that may have occurred in their life. Many of them had some hard and tough childhoods and adulthood experiences that happened and have haunted some of them. When the poets of the 19th century wrote their poetry or plays‚ they put their real life experiences in the poems and whatever that was going on in that time as well
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A specific‚ finite task to be accomplished. A problem with a known solution scheduled for completion. Projects are Unique and Non-routine activities Task: Set of activities comprising a Project Work Packages: Division of Tasks Work Units: Division of Work Packages Project Management: The science and art of achieving the Requirements within predetermined Time and Resource parameters. Project Management Activities: Planning-Objectives Resources Work Break-down Structure Organization Scheduling-
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CMKH 302 UNDERSTANDING MENTAL HEALTH PROBLEMS 1.1describe the main types of mental ill health according to the psychiatric (dsm/icd) classification system: mood disorders‚ personality disorders‚ anxiety disorders‚ psychotic disorders‚ substance-related disorders‚ eating disorders‚ cognitive disorders The ICD is produced by a global health agency with a constitutional public health mission‚ while the DSM is produced by a single national professional association DSM-IV Codes are the classification
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In Martin Luther King Junior’s “Speech Ending the Montgomery Bus Boycott”‚ he describes the actions and protest that the citizens of Montgomery participated to create the Montgomery Bus Boycott. The boycott began when Rosa Parks sat in the front of a bus after a long day of work and was ordered to yield her seat to a white citizen. She respectfully refused and was then arrested do to the unjust laws about segregation on public transportation. In response to her arrest‚ citizens of the black community
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Assignment 302 Task A Ai. Understand how to reflect on practise in adult social care a) What is reflective practice? Reflective practice is a process to help evaluate your work. It provides opportunities to learn from your experience and develop your working practice. It is both a tool to help you analyse specific interactions or incidents that have occurred at work‚ as well as a method of working in the moment that is mindful and self-aware. b) Why is reflective practice important? The
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Level 3 Diploma in Specialist Support for Teaching and Learning in Schools Assignment – Unit 302 Schools as organisations (also includes unit 306 1.1‚ unit 333 1.1) Summarise entitlement and provision for early years’ education (Refer to Childcare Act 2006 and Every Child matters) (1.1) As part of the Childcare Act 2006 and every child matters‚ all 3 and 4 year old children in England are able to receive free‚ part
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