Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company in Hong Kong in 2004. The structural equation modelling
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Even more so than the Bus Boycott‚ the members of this movement were very diverse‚ consisting of “young students‚ movement veterans‚ blacks and whites‚ men and women‚ northerners and southerners‚ and religious and secular activists.” They “did not possess a coherent identity‚ rather they were unified in their desired ends” (Luthi‚ 386). The movement relied upon the diversity of the members. The methods of the movement were to send buses full of both black and white people down into the south in a
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Reform in Indonesia‚ A Case Study in the City of Yogyakarta Ahmad Munawar a. b. c. d. e. f. g. h. i. an overall lack of capacity‚ lack of quality and choice‚ severe traffic congestion‚ usurpation of bus stops by hawkers‚ racketeering‚ insufficient funds to renew and repair vehicles‚ fragmentation of the bus sector‚ complexity and inflexibility of the current regulatory framework and ineffective legal and administrative structures. Abstract—The provision of urban public transport in Indonesia is not
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operator of Kuala Lumpur’s two Light Rail Transit (LRT) lines which are Kelana Jaya Line and Ampang Line‚ the largest stage bus (regular or trunk bus route) and feeder bus service in Kuala Lumpur‚ and the single line of the KL Monorail and parts of the KLIA Transit route. These all are connected and it allows and assists public access to many different places. Beside of that‚ Rapid KL Bus‚ LRT and Monorail system provides many types of monthly card or travel card that help to save time and money of the
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GSM Based Bus location tracking and passenger density detection system KV Natarajan1 1 Electrical and Electronics Department‚ Rajalakshmi Engineering College‚ Thandalam‚ Chennai Abstract. In this paper‚ tracking of buses and passenger density detection using GSM technology has been discussed. Ticketing machine in the bus will be fitted with an GSM and Bluetooth module. The Bluetooth module will receive the information from the Bluetooth module attached with the odometer in the bus which
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Sustainable Urban Public Transport Planning in Indonesia‚ Case Studies in Yogyakarta and Jakarta Background Traffic congestion has existed since many years ago and continually remains a major problem in most cities all over the world‚ especially in the urban areas of developing regions. Congestion occurs when the number of vehicles using on the road is larger than the capacity of the available road space‚ hindering the efficient traffic situation (Dr Peter Frost‚ 17 April 2013). Traffic represents
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In Martin Luther King Junior’s “Speech Ending the Montgomery Bus Boycott”‚ he describes the actions and protest that the citizens of Montgomery participated to create the Montgomery Bus Boycott. The boycott began when Rosa Parks sat in the front of a bus after a long day of work and was ordered to yield her seat to a white citizen. She respectfully refused and was then arrested do to the unjust laws about segregation on public transportation. In response to her arrest‚ citizens of the black community
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having their own bus lanes. This report shows the quality of London’s public transport addressed to the Mayor of London’s transport‚ Boris Johnson. Undertaken by an independent consultant by examining the London transport system through a chosen sample route and assessing the route in terms of the Mayor’s Transport Strategy; ‘Key priorities for moving towards an integrated network’. These include improving interchanges‚ improving passenger information and simplifying ticketing‚ safety and
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Public transport network in the country include bus transportation‚ taxi‚ Light Train Transit System (LRT)‚ komuter (KTM) and monorail. It’s already a lot of effort to integrate all these services‚ but its success still further. Thus‚ the various crisis that hit the country’s public transport system lasted for a long time. In my opinion‚ I will say that our public transport system should be upgraded to improve their facilities. There some reasons why I say so. First of all is the major problem
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PUBLIC BUS DISCOMFORTS A trip on the public city transit bus is often an uncomfortable excursion. For some‚ the transit bus system is our only means of transportation. Consequently‚ public bus passengers are exposed to various undesirable conditions. This paper will depict those uncomfortable situations experienced on the public bus. Public transportation‚ such as the city bus‚ produces several lewd smells. Even before the bus arrives to pick a passenger up‚ exhaust and pollution intoxicates the
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